Recenzie na Certainly Wood

Thank you for the great feedback, we really appreciate it. It’s wonderful to hear that ordering has been straightforward, deliveries have run smoothly, and the wood quality continues to meet your expectations. We’re also delighted to have you as a Fire Club Member and look forward to supporting you with many more deliveries. If there’s ever anything you need, just let us know. Kind regards, Charlotte

We are so grateful for your 5-star review and are pleased to hear you are happy with your purchase. We look forward to assisting you in future! Kind regards, Charlotte

Thank you for taking the time to share your feedback. We’re pleased to hear ordering was easy and the driver was as helpful as possible, but we understand the new pallet delivery method hasn’t suited your property. While Palletline’s standard vehicles are larger compared to the old local lorry, they do offer alternative sizes, including smaller vehicles and, in some areas, Luton vans. These aren’t a standard but we can always look into this for you ahead of a future order to make things easier. The move to Palletline has also enabled quicker delivery turnarounds, no lead times, and the option for customers to select a preferred delivery date at checkout, which many have found helpful. If you’d like us to check alternative vehicle options next time, please just let us know, we’re always happy to help. Kind regards, Charlotte

Thanks for the 5 stars, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Kind regards, Charlotte

We appreciate your kind words and 5 stars! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. We look forward to assisting you in the future! Best wishes, Hayleigh

Good afternoon, Thank you for taking the time to share your feedback. I’m sorry that your recent delivery did not meet expectations. In regards to not receiving the ETA that you had requested, we had received your form, but unfortunately, it was submitted with the wrong delivery date, so this was not automatically picked up by our system on the day of delivery. Ahead of dispatch, we discussed your driveway, including the gravel surface, incline and electric gates. For this reason, we explained that Palletline deliveries are kerbside only, and while you are welcome to ask drivers for additional assistance, this cannot be guaranteed due to access, safety and insurance limitations. Palletline have confirmed that a 12T lorry, classed as one of their smaller vehicles, was allocated to your area that day. We appreciate that kerbside delivery may not be suitable for all properties. If you choose to order again, we’d be happy to explore alternative solutions such as Luton vans (subject to availability and additional cost), although these may still be kerbside-only. Alternatively, our smaller bags and boxes delivered via courier may offer a more accessible option, as these can typically reach residential doorsteps directly. Kind regards Abbie Duce

Thank you for the 5 star review! Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Thank you for the 5 star review! We're delighted to hear you were happy with your purchase and that it arrived quickly. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh