made several calls chasing order, promised goods had been dispatched each time. They blamed Hermes and internal software problems. I cancelled order.
Andrew
Cardea Solutions
9 years ago
Hi Roland,
I would like to apologise again for the non-arrival of your goods. We received your order late on Friday and sent it out on Monday, as our office is closed over the weekend. Using the MyHermes tracker you can see they collected it from us on 19th, sent it to the local sorting hub by 20th and then only sent it to your local hub on 26th. Delivery attempts were made between 27th and the 3rd, when Hermes say they left it in a safe location.
You contacted us on 29th saying you have not received your order and wished to cancel. We issued you a full refund that day.
If you wish to verify MyHermes delivery timeline please contact us and we will be more than happy to provide you with the tracking number so you can see the delay on their end.
Kind Regards, Andrew
Recenzie produktov
Dátum zakúpenia: 19/09/2016
0
Sprístupniť
DW
Debra Woods
Overená spoločnosťou Feefo
9 years ago
Čo povedal/-a Debra Woods o spoločnosti Cardea Solutions:
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
I would like to apologise again for the non-arrival of your goods. We received your order late on Friday and sent it out on Monday, as our office is closed over the weekend. Using the MyHermes tracker you can see they collected it from us on 19th, sent it to the local sorting hub by 20th and then only sent it to your local hub on 26th. Delivery attempts were made between 27th and the 3rd, when Hermes say they left it in a safe location.
You contacted us on 29th saying you have not received your order and wished to cancel. We issued you a full refund that day.
If you wish to verify MyHermes delivery timeline please contact us and we will be more than happy to provide you with the tracking number so you can see the delay on their end.
Kind Regards,
Andrew