Ordered some crates on line with some textile, the crates got delivered but not the textile. Sent an email explaining, got a phone call the following day apologising and I got a refund. First class...
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Recenzie produktov
Dátum zakúpenia: 14/06/2016
0
Sprístupniť
TC
Trusted Customer
Nuneaton
9 years ago
Čo povedal/-a Trusted Customer o spoločnosti BUILD PLUMB PLASTICS LTD:
We use Build Plumb Plastics on a weekly basis and find them to be good value and efficient, all orders arrive on time and complete with nothing being too much trouble. We would definately recommend....
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Recenzie produktov
Dátum zakúpenia: 08/06/2016
0
Sprístupniť
TC
Trusted Customer
Isle of Wight
9 years ago
Čo povedal/-a Trusted Customer o spoločnosti BUILD PLUMB PLASTICS LTD:
Upon ordering i was told the iow is part of the Channel Islands and a extra charge to get it over to the Isle of Wight, we are not part of the Channel Islands so abit confused to that plus my order...
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Martin
BUILD PLUMB PLASTICS LTD
9 years ago
Hello David,
Thank you for your feedback. As our 'delivery information' states we do not offer a standard delivery service to non-UK mainland destinations and that a surcharge will apply and delivery will take longer than our standard service. Furthermore the items you ordered are not held in-stock and are only delivered direct from our supplier. However the supplier for this product will not deliver to non-mainland UK destinations at all, so we worked with you to resolve this issue and agreed to bring your items in to our warehouse and then ship them to your non-mainland destination via a 3rd party courier service. The logistics involved in completing this order were obviously a bit more complex than usual and as such a delay was inevitable, however we did strive to offer the quickest service possible for the circumstances. We will of course take your comments in to consideration and endeavor to improve our communication with our customers.
Dátum zakúpenia: 23/06/2016
1
Sprístupniť
TC
Trusted Customer
Kent
9 years ago
Čo povedal/-a Trusted Customer o spoločnosti BUILD PLUMB PLASTICS LTD:
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Thank you for your feedback. As our 'delivery information' states we do not offer a standard delivery service to non-UK mainland destinations and that a surcharge will apply and delivery will take longer than our standard service. Furthermore the items you ordered are not held in-stock and are only delivered direct from our supplier. However the supplier for this product will not deliver to non-mainland UK destinations at all, so we worked with you to resolve this issue and agreed to bring your items in to our warehouse and then ship them to your non-mainland destination via a 3rd party courier service. The logistics involved in completing this order were obviously a bit more complex than usual and as such a delay was inevitable, however we did strive to offer the quickest service possible for the circumstances. We will of course take your comments in to consideration and endeavor to improve our communication with our customers.