I've been a customer of Bikmo's for a few years. Sadly, this February my bike got stolen. What was a stressful event was thankfully made easy by Bikmo. I submitted my claim including the police...
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Tom
Bikmo
5 months ago
Thanks so much for the lovely feedback. We were really sorry to hear about your bike, but we're glad we could help get things sorted for you without any fuss.
It’s great to know the team made the process feel straightforward and personal. We hope to hear that you're back out riding ASAP!
Ok for a bike at home but no good for one kept in a nearby garage which is locked as is the bike. Seems an unhelpful exclusion.
Annabel
Bikmo
5 months ago
Hi there, thank you for sharing your feedback with us. We are very sorry to hear that our product isn't the right fit for your specific storage setup. We completely understand your frustration regarding the garage exclusion, and we've taken your comments on board as we look for ways to improve our coverage and services. We appreciate you giving us a try regardless.
Many thanks,
Team Bikmo
Dátum zakúpenia: 20/01/2026
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Sprístupniť
DW
Daniel Wood
Overená spoločnosťou Feefo
5 months ago
James Marsh
Bikmo
5 months ago
Hi Daniel,
We're sorry that we were unable to provide cover on this occasion. As you were not eligible for the policy, it has been cancelled from the start date and a full refund has been issued.
We appreciate that this is not the outcome you were hoping for, but our decisions are made following a thorough review of the information available and in line with the policy terms and conditions.
If you would like to discuss the matter further, please contact our team directly and we will be happy to assist.
Very helpful on the phone. The cover looks perfect for my needs… much better than my original home insurance!
James Marsh
Bikmo
5 months ago
Thank you for the kind words, Alan. We’re delighted to hear you’re happy with your cover.
Our team of bike geeks is always here to help, so please reach out if you ever need any support.
Ride safe!
Cycle insurance you can trust whether you ride trails, tarmac or towns. Sportive, kit and accessory cover as standard. Comprehensive cover from £3.73/month.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Cycle insurance you can trust whether you ride trails, tarmac or towns. Sportive, kit and accessory cover as standard. Comprehensive cover from £3.73/month.