Love the products that you sell, The customer service in my opinion is by the the best from any insurance company I have previously dealt with. A great sense of humour has made me stay with you guys,...
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Tori
Bikmo
9 years ago
Thanks for the great review, Kenny. Our customer experience team are thrilled that you're so impressed by our customer service. We like to keep cycling insurance as light hearted as it can be- insurance can be stressful enough as it is so why make it more serious than it needs to be?!
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Tori
Bikmo
9 years ago
Thanks, Kenny. We are a pretty outgoing bunch, here in the Bikmo office, and while taking our work seriously such that we can provide the best service possible, we are keen to give cycling insurance a more human side too- making a claim can be horrible enough as it is so we like to make it as simple and pleasant a process as possible.
Insurance for cyclists by cyclists, from the people who know and understand our needs
Tori
Bikmo
9 years ago
Thanks for the review, Michael. Much appreciated by everyone here in the Bikmo office. :) As you pointed out, we are all cyclists here which we find really helps when it comes to helping our customers, making the process so much simpler and quicker be it with a quote, a claim, whatever the enquiry. Who doesn't love talking about bikes with fellow cyclists anyway?!
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Tori
Bikmo
9 years ago
We're glad you found it so easy to set up your Bikmo cycle insurance, Michael. So many insurance policies are so complicated to set up so we were keen to cut the faff and keep things simple- less time faffing over insurance- more time riding!
Very easy to use and handy to keep list of gear with scanned receipts etc.
Tori
Bikmo
9 years ago
Thanks for taking the time to review Bikmo. :) We find our Kit List function is very popular and it saves a lot of stress if/when customers need to make a claim on your cycle insurance as all of the information, photos, receipts, etc. are already sorted- one less thing to worry about during what is already a stressful time!
Well some people may believe bike specific insurance to be pricey, and choose to rely on there home insurance, but you better read the small print as you don't want to be tripped at the last hurdle,...
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Bikmo
9 years ago
Hi Pete. Cracking review. Much appreciated by everyone here at the Bikmo office! We have had several customers who have come to us having been burned by their home insurance. We find that our specific cycling insurance offers so much more than home insurance policies, as you said- from clothing and headgear cover to accessories cover to third party liability to breakdown cover... the list goes on! I challenge anyone to find a home insurance policy which covers as much as we do for the price we do. I also challenge anyone to find a home insurance policy which decreased following a claim!!! Thanks again for the great review. :)
I like the way you can adjust the number of cycles under the cover. if like me you are forever change cycles it makes life simple. i have never made a claim but would like to hope this process is...
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Bikmo
9 years ago
Hi Andy, thanks for the review. As firm believers of the n+1 rule, we knew from the start that we wanted to provide an easily adjustable policy to meet the needs of our customers as their bike collections grow (or, dare we say it, shrink!). Knowing how horrible it is to be off the bike, we are also keen to get our customers back up and rolling ASAP should they need to make a claim so, rest assured, should you need to make a claim, the claim process is just as quick and easy!
Hi David, thanks for the review. I'll be sure to pass on your feedback to our Customer Experience team, here at the Bikmo office. They will be thrilled by your feedback. It's always nice to know our customers are happy with the service we provide both online and over the phone.
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Tori
Bikmo
9 years ago
Thanks, David. We at Bikmo are keen to be more than just a cycling insurance company but a company people can turn to when they need help and advice knowing that they will get the best service possible from a team who knows their stuff about bikes.
They are SYTri (Shrewsbury Triathlon ) club partner and have dealt with a number of our members claims. They are quick & easy to deal with at a time you need them most!
Tori
Bikmo
9 years ago
Hi Sam, thanks for the great review. :) We appreciate how crucial training is for you you guys (and the rest of our customers!) so we always endeavour to provide the help you need as quickly as we can to get you back up and rolling ASAP.
Amazing service and product. Nobody can come close to covering my bikes with this quality
Tori
Bikmo
9 years ago
Thanks for the cracking review, Julian. :) We at the Bikmo office are thrilled that you're so pleased with the level and quality of cover our cycling insurance provides.
Cycle insurance you can trust whether you ride trails, tarmac or towns. Sportive, kit and accessory cover as standard. Comprehensive cover from £3.73/month.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Cycle insurance you can trust whether you ride trails, tarmac or towns. Sportive, kit and accessory cover as standard. Comprehensive cover from £3.73/month.