Recenzie na Bikmo

Thanks for your review!

Hallo, vielen Dank für deine Bewertung. Gerne geben wir dein Feedback an unseren Partner JobradLoop weiter.

Many thanks for the 5 stars, and congratulations on the new ride!

Hallo Anke, vielen Dank für deine Bewertung!

Thank you for your feedback, Gillian. We’re thrilled to hear that signing up was easy and that our coverage meets your needs. Our goal is to create insurance that truly works for cyclists, so it’s great to heat that it shows. Ride safe!

Hi Diana-Maria, We apologise for the delay in responding to your email. Your original cancellation request was received over the weekend when our offices were closed, but a response was sent confirming that this had been actioned on Monday morning. It appears that communication broke down when you sent a follow-up request regarding your final payment, and the response time on this occasion was outside our usual service standards. We’re very sorry for the inconvenience and frustration this caused. We’ve now ensured your policy has been fully cancelled and any outstanding matters have been resolved. Thank you for your patience and for bringing this to our attention, your feedback helps us improve our service. Team Bikmo

Thank you for your feedback. We’re sorry to hear that the number of emails and text messages you received felt overwhelming. The communications sent after you take out a policy form part of our welcome process rather than marketing, they’re designed to guide you through the important steps of activating and securing your cover. In particular, we focus on reminding you about your policy locking requirements, so you can have full confidence that your pride and joy is properly protected. Please rest assured these messages are not promotional in nature. However, you can choose to opt out of marketing communications either when purchasing your policy or at any time afterwards. We appreciate your understanding and thank you for choosing Bikmo to protect your ride.

Thank you for the review!