As far as the booking goes, it was all very straightforward and easy to understand. Hattie at Esprit was very friendly and helpful during the call to get us the best deal for our family ski holiday. E
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Atlanta
Esprit
1 month ago
Thank you for leaving your 5 star feedback. We are happy to hear that Hattie was friendly and helpful when coming to book your family holiday! We will pass your comments to her. - Atlanta
0
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Надежный клиент
2 months ago
When booking, the staff on the phone were extremely friendly, knowledgeable and answered all my questions without hesitation. It made it extremely easy to book and gave me peace of mind.
Atlanta
Esprit
1 month ago
We are delighted to hear that you head an easy and great experience with our team. We look forward to welcoming you to your holiday with us. - Atlanta
0
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Надежный клиент
2 months ago
Polite and very helpful.
Atlanta
Esprit
1 month ago
Thank you for sharing your kind words with us! - Atlanta
0
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Надежный клиент
2 months ago
Website provides all the information required to book and manage your booking
Atlanta
Esprit
1 month ago
Thank you for taking the time to share your experience with the website, we are happy to hear it was a smooth booking process for you! - Atlanta
0
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Надежный клиент
2 months ago
Took an eternity for anyone to answer the phone. The on hold music was awful
Maybe a message saying that you are 3rd in the queue or an estimate of the on hold waiting time would help
Once I did get t
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Atlanta
Esprit
1 month ago
Thank you for sharing this with us. We are sorry to hear you struggled with getting through to us. We now have a system in place where you can request a call back if you are in the queue which is helpful going forward, so you do not have to wait, we thank you for your patience with our team! - Atlanta
0
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Надежный клиент
2 months ago
Frustrating. Battled with several people as website stated (and still states) free lift pass for children. Contact centre staff denied this discount existed and refused to honour it. Day after we b
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0
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HA
Hannah
3 months ago
Что Hannah сказал(-а) о Esprit:
The lady I spoke to was very knowledgeable and helpful and was keen to meet all our requirements didn’t feel like I was being rushed or a hard sale! Thanks
0
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TA
Tamarah
3 months ago
Что Tamarah сказал(-а) о Esprit:
The reservation specialist, Millie, was someone who really followed through. She was excellent. A couple other reservation specialist did not get back with me. Hattie was very nice when I made the
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Atlanta
Esprit
3 months ago
Thank you for sharing your booking experience with us. It is good to hear that Millie was helpful and assisted you with your booking. We will take all your feedback on board and share this with the managers. We hope you have a lovely trip away! - Atlanta
0
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Надежный клиент
5 months ago
Website doesn’t contain accurate formation wrt age of children allowed in rooms.
Called to book, everything was sorted every quickly
0
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EL
Elizabeth
5 months ago
Что Elizabeth сказал(-а) о Esprit:
Have booked with them before and would book again - website wasn;t showing options which phone line helped with.
Katie
Esprit
5 months ago
Good morning Elizabeth, thank you for your kind words! We appreciate your loyalty and lovely feedback for us. Have an amazing trip! - Katie
No. 1 for Family Skiing. With over 35 years' experience in the ski industry, Esprit Ski specialise in providing catered ski holidays for the whole family. We offer a wide range of child care solutions to suit everyone’s needs.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
No. 1 for Family Skiing. With over 35 years' experience in the ski industry, Esprit Ski specialise in providing catered ski holidays for the whole family. We offer a wide range of child care solutions to suit everyone’s needs.