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Отзывы о Esprit | Отзывы о службе поддержки клиентов для https://www.feefo.com/reviews/esprit | Feefo

Просмотр всех 277 отзывов

Calum

Inverness

1 year ago

Дата покупки: 26/02/2024

Что Calum сказал(-а) о Esprit:

Friendly, easy telephone booking of Alps ski holiday

As far as the booking goes, it was all very straightforward and easy to understand. Hattie at Esprit was very friendly and helpful during the call to get us the best deal for our family ski holiday....

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Atlanta

Esprit

1 year ago

Thank you for leaving your 5 star feedback. We are happy to hear that Hattie was friendly and helpful when coming to book your family holiday! We will pass your comments to her. - Atlanta

Надежный клиент

1 year ago

Дата покупки: 21/02/2024

They made it so easy to book!

When booking, the staff on the phone were extremely friendly, knowledgeable and answered all my questions without hesitation. It made it extremely easy to book and gave me peace of mind.

Atlanta

Esprit

1 year ago

We are delighted to hear that you head an easy and great experience with our team. We look forward to welcoming you to your holiday with us. - Atlanta

Надежный клиент

1 year ago

Дата покупки: 12/01/2024

Polite and very helpful.

Atlanta

Esprit

1 year ago

Thank you for sharing your kind words with us! - Atlanta

Надежный клиент

1 year ago

Дата покупки: 09/02/2024

Grrat

Website provides all the information required to book and manage your booking

Atlanta

Esprit

1 year ago

Thank you for taking the time to share your experience with the website, we are happy to hear it was a smooth booking process for you! - Atlanta

Надежный клиент

1 year ago

Дата покупки: 04/02/2024

Excellent service when someone answers the phone

Took an eternity for anyone to answer the phone. The on hold music was awful Maybe a message saying that you are 3rd in the queue or an estimate of the on hold waiting time would help Once I did get...

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Atlanta

Esprit

1 year ago

Thank you for sharing this with us. We are sorry to hear you struggled with getting through to us. We now have a system in place where you can request a call back if you are in the queue which is helpful going forward, so you do not have to wait, we thank you for your patience with our team! - Atlanta

Надежный клиент

1 year ago

Дата покупки: 06/02/2024

Poor contact centre knowledge.

Frustrating. Battled with several people as website stated (and still states) free lift pass for children. Contact centre staff denied this discount existed and refused to honour it. Day after we...

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Hannah

1 year ago

Дата покупки: 02/02/2024

Что Hannah сказал(-а) о Esprit:

Very knowledgeable and helpful

The lady I spoke to was very knowledgeable and helpful and was keen to meet all our requirements didn’t feel like I was being rushed or a hard sale! Thanks

Tamarah

1 year ago

Дата покупки: 24/01/2024

Что Tamarah сказал(-а) о Esprit:

Review your invoice and re-check all specifics at time of initial booking

The reservation specialist, Millie, was someone who really followed through. She was excellent. A couple other reservation specialist did not get back with me. Hattie was very nice when I made the...

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Atlanta

Esprit

1 year ago

Thank you for sharing your booking experience with us. It is good to hear that Millie was helpful and assisted you with your booking. We will take all your feedback on board and share this with the managers. We hope you have a lovely trip away! - Atlanta

Надежный клиент

1 year ago

Дата покупки: 06/12/2023

Website doesn’t contain accurate formation wrt age of children allowed in rooms. Called to book, everything was sorted every quickly

Elizabeth

1 year ago

Дата покупки: 28/11/2023

Что Elizabeth сказал(-а) о Esprit:

Great service and allowed choices the website didn't offer

Have booked with them before and would book again - website wasn;t showing options which phone line helped with.

Katie

Esprit

1 year ago

Good morning Elizabeth, thank you for your kind words! We appreciate your loyalty and lovely feedback for us. Have an amazing trip! - Katie

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Информация о Esprit

No. 1 for Family Skiing. With over 35 years' experience in the ski industry, Esprit Ski specialise in providing catered ski holidays for the whole family. We offer a wide range of child care solutions to suit everyone’s needs.

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01483 944282

Nelson House, 55 Victoria Road, Farnborough, Hampshire, GU14 7PA, United Kingdom

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