To date I have not received my order! I received an Email on the 13th Oct saying this order was dispatched but nothing yet!
Customer Services UK
WoolOvers
9 years ago
Good Morning, thank you for your feedback and I am very sorry to hear that you have not received your parcel yet. The delivery time for our standard international delivery service is usually 10 working days, however this is an approximate estimate based on the average delivery time from Royal Mail. We do have to allow 20 working days before a parcel can be deemed as missing, so if the parcel is not received by November 7th then please let us know and we will organize this for you. Again I do sincerely apologize for any inconvenience this has caused. If you have any further questions or queries please let us know, thank you.
Надежный клиент
9 years ago
I have now received my order and am very pleased with what I ordered. The quality of the garments is excellent.
I know I will like the jumper when it arrives because I have one in another colour. My last order took months. The quality of the yarn is only average but I love the shape. I wish either a better...
Their products were always nice but I had duty problems in ordering. A package was lost last year in this process. The new pre paid duty facility is truly great.
items not received yet, no delivery status update on delivery company website, not very user friendly or functional website for placing orders (took 3 attempts to get to a form that doesnt...
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Customer Services UK
WoolOvers
9 years ago
Good Afternoon, and thank you for your recent feedback on your order. We are sorry to hear you have had problems with this delivery. I have contacted you directly so that we can look into this further and resolve this issue for you. We look forward to hearing back from you.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.