Although WestBrom no longer offered the product I needed, they helped guide me on how to transfer my account without penalty.
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Надежный клиент
Подтверждено Feefo
5 days ago
Spoke to a helpful young lady - but had difficulty getting through to a person on the telephone.
Over the years I have been happy with West Brom. If asked by someone I would give my experience. I do...
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Ellena
West Brom Building Society
16 hours ago
It's great to know my colleague was able to help. I'm sorry to hear you had difficulty getting through to us by phone. I appreciate you taking the time to leave feedback and will pass your comments to the relevant team. Thanks - Ellena.
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Надежный клиент
Подтверждено Feefo
5 days ago
Great communication
Answered my query immediately
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WB
William Ballance
Подтверждено Feefo
GBR
5 days ago
Что William Ballance сказал(-а) о West Brom Building Society:
Good service no matter what day it is.
I always made welcome when at the Shrewsbury branch. There is never a bad day
there, very pleasant staff who have time to for you.
Can’t explain how helpful and thoughtful they are. Nothing is to...
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Jo
West Brom Building Society
2 days ago
Thanks, William, for your lovely feedback. It’s wonderful to know you always feel so welcome at our Shrewsbury branch and my colleagues provide such a friendly service. I’ll share your feedback with them. - Jo
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Надежный клиент
Подтверждено Feefo
5 days ago
Excellent service
Excellent Staff were very helpful and generous with their time.
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Надежный клиент
Подтверждено Feefo
5 days ago
I
Online banking is straightforward and very easy to use. Staff in my local branch are very friendly and helful.
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Надежный клиент
Подтверждено Feefo
5 days ago
West Brom service review
Quite prompt in answering. Polite gentleman who I spoke with..
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AD
Alan Dawkins
Подтверждено Feefo
GBR
5 days ago
Что Alan Dawkins сказал(-а) о West Brom Building Society:
Pleasant and efficient phone service
Your staff member was extremely pleasant and very efficient. He quickly understood what I needed (an interest figure on an account closed in 2025), provided it over the phone and undertook to send a...
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Jo
West Brom Building Society
2 days ago
Hi Alan. I’m pleased my colleague quickly understood what you needed and was able to give you information over the phone and arranged to send this to you as well. I’ll pass on your kind words. Thanks - Jo
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Надежный клиент
Подтверждено Feefo
5 days ago
Excellent. The relevant information was given to me
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.