Very pleasant staff who dealt with our query and subsequent booking with efficiency. They promptly returned our calls and we could not fault the service. Well done to them!
Thank you for taking the time to post your comments following your tour and we sincerely regret you did not enjoy your time in China with us.
With our group tours it can be hard to please everybody as passenger interests may differ and the itinerary will need to be completed.
it sounds as though our Private tours would suit you better as you can visit attractions at your own pace and not that of the tour group.
As it is tour, your hotels are usually located near to attractions to reduce travelling times.
We hope you will travel with us again in the future so we can demonstrate how travelling to China on the right product for you, can be an unforgettable experience.
Kind regards,
Lorraine
I have rated this good because of the excellent travel guide Christian who was with us all the way through
Отзывы о товаре
Дата покупки: 24/09/2015
0
Поделиться
Надежный клиент
11 years ago
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for taking the time to post your comments and make us aware of your experience while on tour.
We regret any disappointment experienced with regards to your accommodation at the Base Camp which are very basic accommodation and as you are aware options are limited in that particular area.
nonetheless, we hope you have otherwise had some enjoyable aspects of your tour and wish you to travel with us again in the future.
Kind regards,
Lorraine
excellent service all through holiday. fantastic guides vey knowledgeable our national guide Britaney was exceptional all through holiday could not do enough for any body went far beyond our...
читать еще
Wendy Wu Tours
Wendy Wu Tours
11 years ago
We appreciate your amazing comments about your guide Britaney who has obviously left an lasting impression on you due to her passion for helping people and excellent customer service.
We will be sure to pass your comments over to our China office and they will in turn inform Britaney of your very kind comments.
It was great to hear the Great Wall and the trip to the Warrior pits were fascinating highlights of your tour.
We look forward to welcoming you or any of your recommended friends or family on tour with us to sample all the wonders and service you experienced.
Kind regards,
Lorraine
The lady I spoke to(Liz Cathcart) was extremely helpful and answered any questions that I had. She arranged the flight upgrade and sent a confirmation e-mail immediately
very good hotels ******* and buses could not find no fault
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Hello! Welcome home! Thank you for your comments following your tour which we greatly appreciate.
Bruce is one of our more experienced guides and always leaves a great impression on our passengers so we are pleased his attentiveness was a asset to your group.
We have taken on board your constructive comments would like to thank you again.
Kind regards,
Lorraine
the tour was very well organised and our service was excellent
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Welcome back! Thanks for your comments about the organisational aspect of your tour and we are happy the service you received met and exceeded your expectations.
We understand and appreciate your comments relating to the Giant Buddha located in Leshan and we have improved this aspect of the tour for our 2016/17 departures to explore more of the area and the opportunity to scale the top of the Buddha!
It is feedback such as this which has facilitated the improvements to out tours -so we would like thank you!
We are please you otherwise had an amazing trip and would be delighted to welcome you back in the not too distant future.
Kind regards,
Lorraine
We requested quiet room which did not get through to the hotels. Fortunately our group leader was able to liaise with reception to resolved an issue which should not have arisen in the first place.
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for taking the time to post your review following your Magnificent China tour and hope you have enjoyed your journey in to China and the extensive attractions you visited.
We were sorry to hear you had an issue with a room request at your hotel but were pleased to hear this was resolved right away by your guide.
Thank you for your comments and we hope we are able to have the pleasure of having you travel with us in the not too distant future.
Kind regards,
Lorraine
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.