Отзывы о Wendy Wu Tours

Thank you for posting your comments following our recent correspondence regarding your situation. As discussed during our telephone conversations and emails, experiences such as this are extremely rare as demonstrated with other purchases made within your group without incident but, we take such situations seriously and appreciate this would have been a distressing time for yourself. As previously mentioned, although we cannot take responsibility for the purchases our passengers make, we will always help get to the bottom of any queries or disputes bought to our attention and assist our passengers the best we can. Please rest assured that we have spent numerous hours investigating the circumstances surrounding your purchase and have managed to secure a receipt from the Silk factory which was signed at the time of purchase which we have previously sent over to you. Although we have contacted the shop for a breakdown of the costs, we have been unable to obtain this. We are sure you can appreciate that we would not be in a position where personal purchases made by our passengers, can be sent to us for our care and responsibility. Alternatively, we have recommended you arrange a reputable courier service to return your items. Both the U.K and our China office have been happy to help facilitate clarification into your purchase and further to this, a refund as agreed by the silk factory following your uncertainty about details of your purchase. We sincerely regret your feeling of disappointment, as we feel we have tried our utmost best to support you with your grievance and remain available to advise and assist you further. Experiences such as these are very rare for our customers as feedback is generally positive regarding experiences on tour and shopping opportunities offered. Regardless of this, we have duly noted your current and previous comments and placed them on file where we will closely monitor future comments and experiences from our passengers in relation to the shopping opportunities offered. If we can provide any further assistance, please feel free to contact us. Kind regards, Junior

Thank you for booking with Wendy Wu Tours and for your note of thanks to our agent Arti - we are sure it will make her day when we pass this on! If you have any queries before your tour with us next year then please do not hesitate to contact our operations team. Kind regards, Shanice

Thank you for your wonderful comments about your guide Eddie and the itinerary set. We have passed on your praise regarding your national ****** to China! In regards to location, our hotels are located for convenience and to reduce travel times when completing the itinerary. We are pleased to see that you have enjoyed the hotels provided as a whole, and appreciate your feedback. We would like to thank you for your constructive feedback regarding some of the restaurants visited. We are disappointed to hear that they did not meet your expectations. Please feel free to discuss this matter further with our customer relations team at: Customer@wendywutours.co.uk As is common on our tours our groups really gel well and we hope that you have come away with great friendships and memories. Kind regards, Shanice

Thank you for booking with Wendy Wu Tours! It has pleased us greatly to hear that you are happy with the service received from our agent. We will be revising these telephone numbers to ensure that they are updated. Apologies for any inconvenience caused and thank you for bringing this to our attention. Kind regards, Shanice

Welcome back from your tour with Wendy Wu ! We have forwarded your feedback onto our office in China who will share this with Wendy - thank you it will make her day! We are glad that you enjoyed your tour with us visiting such fascinating sites China has to offer! We were not made aware of any disruption in connection to your river boat - we do regret any inconvenience that you may have experienced at this time. We trust that the remainder of your arrangements went smoothly. We hope you can appreciate that the majority of the tourists in China are Chinese which is why you might have felt this was the case. We sincerely thank you for your feedback and hope that you have left with fond memories. Kind regards, Shanice