The National Guide, Jason Gao, ensured that the service received was top notch.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for your feedback and welcome home from your Majestic Yangtze tour.
Pleased to hear your guide provided you with a service you was happy with and thank you for your further comments which we have taken on board.
Kind regards,
Junior
National guide was excellent, nothing was too much trouble.
Local guides were also very knowledgeable
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Welcome home from your Wonders of China tour and we are pleased you have come back happy with the performance of your guides on tour and they were happy to assist with any requests.
Kind regards,
Junior
Отзывы о товаре
Дата покупки: 23/05/2016
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Надежный клиент
10 years ago
Tour guides could not have been better informed or helpful in every way
Great education/experience made very special by our national tour guide Ivan with great support from the local tour guides in Beijing (Peter) and Guilin (Jenny).
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for your comments relating to the performance of your guides on your 'Magnificent China' tour and we will send over your comments to our China office to inform the guides you have mentioned.
We are sure your comments will brighten up their day!
Kind regards,
Junior
Would have appreciated being informed (when booking the holiday) of the large amount of money required for tips at the start of the holiday!
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for posting your review of the service you have received and please rest assured the tipping facility is their to make the whole process of tipping easier. Taking away the uncertainty of who and how much to tip while you are on tour, your guide will then distribute the tips fairly among your local guides and drivers throughout the duration of your tour.
We regret you were not aware of this as this information would appear in our brochure and under the 'useful information' section of each tour on our website. Our reservation staff are trained to mention this during the booking of your tour also, so please accept our apologies if this was missed.
Kind regards,
Junior
The tour was fantastic from start to finish ,with so many memorable places seen lots in difficult places to access if not on a tour.especially the hanging monastery "spectacular" some parts were a...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for taking the time to post your review following your Ancient China tour with us and we are delighted to hear that your have enjoyed the great attractions you have visited and have also enjoyed the company of your guide George.
We will be sure to pass over your comments to our China office who will then forward over to George and the other guides, Kirsty and Andy who seem to have added value to your tour through their dedication.
We love to receive constructive feedback which identifies little ways we can improve experiences for our future customers.
Thank you for your comments relating to your evening entertainment and your feelings have been duly noted.
We would love to see you again in the future and we are sure George would too!
Kind regards,
Junior
Booking by phone direct with Wendy Wu was straight forward and we were able to spend a day and a half in Hong Kong by breaking up the return flight. Everything happened as agreed and advised in the...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Wow! Thank you for your great feedback and it sounds like you have thoroughly enjoyed your Ancient China tour which is full of wonders and we are pleased to hear you were happy with your guide George who always receives great feedback. We will be sure to pass over your kind comments to our China office who will in turn inform George.
Thank you for your further comments regarding your evening entertainment and its always amazing when we exceed our customer expectations as we place huge pride in our customer satisfaction.
We trust you will return and travel with us in the not too distant future on another Wendy Wu Tour!
Kind regards,
Junior
The process of booking was made quite simple by Flora.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for your comments about your booking experience and its great the process was made quick and easy by Flora. We will be sure to let her know you were happy with the service your received.
Kind regards,
Junior
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.