I don't know why I'm getting this survey now. I've had the cover for severa...
I don't know why I'm getting this survey now. I've had the cover for several months but haven't had the need to use them recently or ever so far.
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DH
Derek Hall
Подтверждено Feefo
9 years ago
Что Derek Hall сказал(-а) о Muddy Paws:
Have not had to use the policy, so can't offer any positive or negative fee...
Have not had to use the policy, so can't offer any positive or negative feedback.
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MP
Matthew Palmer
Подтверждено Feefo
9 years ago
Что Matthew Palmer сказал(-а) о Muddy Paws:
Great, but forgot about policy
To be honest forgot we had this policy. Never had to go back yet. Does seem like a good policy if you keep up with it.
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Надежный клиент
Подтверждено Feefo
9 years ago
Watch for the sting in the tale
First year was okay but second year price almost doubled even though another year of no claiming.
Watch for the small print of paying a percentage of any claim plus already paying your excess. ...
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1
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Надежный клиент
Подтверждено Feefo
9 years ago
Recommend
Good competitive rates compared to other pets insurance
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JW
Jennifer Williamson
Подтверждено Feefo
9 years ago
Что Jennifer Williamson сказал(-а) о Muddy Paws:
No false promises
Friendly and professional, easy to deal with and very understanding following the death of a dog.
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Надежный клиент
Подтверждено Feefo
9 years ago
Problem with topcashback at first, but they put it right
So far I haven't had to claim anything, so I don't know how that process works but I bought my insurance with them specifically to take advantage of an excellent cashback offer through...
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Francesca
Muddy Paws
9 years ago
Dear Sir,
Thank you for your review! VetsMediCover did not know that Top Cash Back were taking so long. Have you received your cash back yet? We use a third party to manage all the cashback sites so I will talk to them and see what can be done.
We will ensure that the cashback is paid to you.
Please do contact us directly to discuss this on admin@vetsmedicover.co.uk.
Thank you for bringing this to our attention. If you need anything else, please do let me know.
All the best,
VetsMediCover
Надежный клиент
9 years ago
Thanks. I've done that. However, since you state that customers have to wait 90 days for the cashback to be paid and that after 100 days has elapsed (which it has), we are no longer eligible I remain dubious.
If you do arrange payment I'll be certain to revise my review.
Надежный клиент
9 years ago
Thank you to Francesca for taking responsibility for sorting out my issue and ensuring the cashback was paid to me. What started as a poor experience has now turned into a positive one. Many thanks!
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Надежный клиент
Подтверждено Feefo
9 years ago
Very good service so far in what are difficult times.
So far (unfortunately this will be an ongoing claim) staff have been very helpful regarding advice on making a claim, claim forms have been sent through very quickly. The approval process so far...
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Надежный клиент
Подтверждено Feefo
9 years ago
Great service quick payout!
Great service!
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EB
Emma Bolt
Подтверждено Feefo
9 years ago
Что Emma Bolt сказал(-а) о Muddy Paws:
Our claim was handled quickly and without any lengthy questioning from Vets...
Our claim was handled quickly and without any lengthy questioning from VetsMediCover. We have so far had no reason to give any negative feedback and we have been very happy with the service.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
