I purchased a cruise via with Cruse Megastore in February and on receipt of my booking details noticed it didn't include a P&O credit I was expecting. Having sent them 2 email with no response, I...
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Karen King
Cruise Megastore /Travel Megastore
6 years ago
I’m sorry you feel we have not met your expectations and we would appreciate the opportunity to remedy this. We will be in contact with you shortly to respond to your comments.
SB
Stephen Boshier
6 years ago
Following my feedback above, I did receive a phone call the next day from my booking consultant. She claimed to have tried to call me on the 28th Feb, but didn't bother to leave a message. On checking my phone log, there were no missed calls from her. When I asked if her supervisor had checked the original call transcript, she said they had. I again asked her to have her supervisor phone me which she said would happen. A week has since passed by and I haven't heard back from her supervisor Mark. I feel really let down by the promises being made that they don't follow through on. Surely the business would wanting to be retain customers rather than driving them away. ,
Karen King
Cruise Megastore /Travel Megastore
6 years ago
Thank you for providing further feedback. We are looking into this and will have a supervisor contact you shortly.
Дата покупки: 22/02/2020
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SO
SYLVIA and JIM ORMESHER
Подтверждено Feefo
6 years ago
Что SYLVIA and JIM ORMESHER сказал(-а) о Cruise Megastore /Travel Megastore:
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We have experienced a very high number of calls at this time which has resulted in slight delay. We would like the opportunity to turn this around & will be in touch shortly.
SO
SYLVIA and JIM ORMESHER
6 years ago
the phone contact was not happening so we hope to hear from Karen on Monday
Karen King
Cruise Megastore /Travel Megastore
6 years ago
We can see that there has been attempts to contact you. We will call you again shortly.
Дата покупки: 13/03/2020
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CC
Cheryl Christensen
Подтверждено Feefo
6 years ago
Что Cheryl Christensen сказал(-а) о Cruise Megastore /Travel Megastore:
Took forever to email upgrade information. Wouldn't answer phone and when we got through no-one was in office to answer queries.One person we spoke to was Jimmy, he was marvellous.
Karen King
Cruise Megastore /Travel Megastore
6 years ago
We apologise you feel like this and we would like to take the time to hear your concerns. We will be in touch with you shortly.
Дата покупки: 28/02/2020
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Надежный клиент
Подтверждено Feefo
6 years ago
They couldn't keep their promise.
In their booking confirmation email they didn't show me my cruise cancellation credit with Carnival Splendor cruise.
The officer that I have dealt with have charged...
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Karen King
Cruise Megastore /Travel Megastore
6 years ago
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further and we will be in touch with you shortly.
Дата покупки: 13/03/2020
0
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WB
William Ballard
Подтверждено Feefo
6 years ago
Что William Ballard сказал(-а) о Cruise Megastore /Travel Megastore:
the cruise was cancelled as was everyones we have had one call from you but it was only trying to sell us the bouns deals that you have been offering still nothing about our cancelled cruise or what...
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Karen King
Cruise Megastore /Travel Megastore
6 years ago
Thank you for your review, we are so sorry to keep you waiting. Due to the high volume of inquiries we have had in regards to our members upcoming travel plans we are experiencing a delay. Please be assured that we will be in touch with you to discuss your options & we appreciate your patience at this time.
Дата покупки: 28/02/2020
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RA
Ruth Alexander
Подтверждено Feefo
Calista WA
6 years ago
Что Ruth Alexander сказал(-а) о Cruise Megastore /Travel Megastore:
Speedy and efficient service. My booking was finalised within half an hour of me receiving an SMS with an offer I could not refuse!
Karen King
Cruise Megastore /Travel Megastore
6 years ago
Thank you so much for your positive feedback. We are pleased to hear you are happy with your experience and look forward to booking you more holidays in the future!
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.