Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Cruise Megastore /Travel Megastore | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 2,183 отзывов

Gloria Conolan

Подтверждено Feefo

6 years ago

Что Gloria Conolan сказал(-а) о Cruise Megastore /Travel Megastore:

Having not cruised with your cruise line before I thought John helped us with everythig so Thanks

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for your feedback, we appreciate your time and will certainly let John know of your comments. We look forward to booking you again in the future.

Gloria Conolan

5 years ago

When I answered your feedback because of the covid pandemic we did not go on our cruise,we did let you know and never heard back you only have to check with the cruise line to find out we did not board haven't heard anything back at all from anyone and it has been months so we wont be cruising again we just lost our money

Karen King

Cruise Megastore /Travel Megastore

5 years ago

Thank you for reaching out to us. We are looking into this further for you and will be in touch shortly.

Дата покупки: 28/08/2019

Надежный клиент

Подтверждено Feefo

6 years ago

Booking a cruise in the time of a virus.

In spite of the restrictions placed by operating under Covid19, the operator managed to book us satisfactorily, and also was able to alter a few things to suit us. Can't ask for better.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thanks for the great review! We are thrilled you’re happy with your recent experience and we appreciate the time you’ve taken to write such a positive comment.

Дата покупки: 26/05/2020

Sharon Grant

Подтверждено Feefo

6 years ago

Что Sharon Grant сказал(-а) о Cruise Megastore /Travel Megastore:

Not very happy at present!!!!

So far it’s been ****. I have not received any documentation re cruise itinerary etc or receipt of my payment . Have rang numerous times. Please send my documents ASAP . To my email. You have my...

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Company Representative

Cruise Megastore /Travel Megastore

6 years ago

Hi Sharon thanks for sharing your feedback. We’re sorry your recent experience didn’t match your expectations. It is an uncommon instance and we know we can do better. We will be in contact shortly.

Sharon Grant

6 years ago

Still waiting for my refund of $200 you need to get your act together. I’m in need of this money due to loss of income. Please refund now.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Hi Sharon, please allow us to look into this for you and we will be in touch shortly.

Дата покупки: 17/02/2020

Kristy Goriss

Подтверждено Feefo

6 years ago

Что Kristy Goriss сказал(-а) о Cruise Megastore /Travel Megastore:

Excellent to work with!

My consultant Isabella Clarke was amazing to work with she quick and easy to deal with went above and beyond by manually checking a cabin number for me because it met my criteria better than what was...

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Karen King

Cruise Megastore /Travel Megastore

6 years ago

Ensuring that our members have a positive experience right from the beginning is our top priority and we are glad to see you are happy! We will certainly let Isabella know of your comments and we can’t wait to help you book your next holiday!

Дата покупки: 08/05/2020

Надежный клиент

Подтверждено Feefo

6 years ago

Worst customer service.Use another company !

Hassles from start to finish. Incompetent, rude and uncaring staff. While deals may seem really good, they may not be worth the stress in the long run. Deal with another company. Even after several...

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Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for leaving your feedback. It’s important for us to know how we can create a better experience for our members and we are sorry to hear that your expectations have not been met. Your comments have been passed onto the correct department to contact you as soon as possible.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Надежный клиент

6 years ago

Every opportunity was given to Cruise Megastore for contact through several different people. An email was sent to A supervisor who did not even respond to it. The sales team also sent an email to supposed management about our concerns. NOTHING. The agent that we dealt with should have been sacked for the way that she treated us. Very unpleasant experience.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for the time spent with one of our agents yesterday and we apologize about the first interaction with us. Please be assured we certainly want to regain you as a satisfied customer in the future by serving you again.

Надежный клиент

6 years ago

Thank you for the quick response to my issues. The resolution team has been in contact and the matter has been resolved.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

We appreciate the updated feedback.

Дата покупки: 08/11/2019

Steven Dsouza

Подтверждено Feefo

6 years ago

Что Steven Dsouza сказал(-а) о Cruise Megastore /Travel Megastore:

Excellent Support

Excellent Customer Service and the representative provided various options to suit our needs financially

Karen King

Cruise Megastore /Travel Megastore

6 years ago

It was great to work with you Steven and we appreciate the time you’ve taken to write such a positive comment, thank you.

Дата покупки: 08/05/2020

Надежный клиент

Подтверждено Feefo

6 years ago

Wonderful service

Wonderful service, friendly and helpful.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you so much for your positive feedback. We are pleased to hear you are happy with your experience and look forward to booking you more holidays in the future!

Дата покупки: 01/04/2020

Michael Palmer

Подтверждено Feefo

6 years ago

Что Michael Palmer сказал(-а) о Cruise Megastore /Travel Megastore:

Always answers questions and quick to respond and friendly will help with anything with your cruise

Karen King

Cruise Megastore /Travel Megastore

6 years ago

How fantastic! We can’t wait until you return so we can help you with another great adventure. We appreciate the time you’ve taken to leave a review.

Дата покупки: 03/04/2020

Tina MAHER

Подтверждено Feefo

6 years ago

Что Tina MAHER сказал(-а) о Cruise Megastore /Travel Megastore:

Isabela was so helpful and very pleasant to me. I thank her for all she helped me with.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

We are pleased to hear that you are happy with your experience! Isabella will be happy to hear of your positive feedback as well.

Дата покупки: 20/03/2020

Надежный клиент

Подтверждено Feefo

6 years ago

Very Poor i have not received the final statement of my cruise which i cancelled by phone twice and no confirmation anywhere. this was done on the 13th of March. even with snail mail it should be...

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Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further & will be in contact soon to discuss your booking.

Надежный клиент

6 years ago

dont wish to discuss my booking. as long as it is cancelled thats all i want.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for the updated Feedback, we have been into your booking & can confirm this cancellation request has been finalized.

Дата покупки: 23/01/2020

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