Poor. Rude and a noxious staffs and delivery driver. He threw my products on the road for public to walk on. Very humiliated experience
Sarah
Topsoil Direct Ltd
3 years ago
I am sorry to hear that you experienced some issues with delivery on this occasion. Although we use a third party to make our deliveries, we do expect them to represent us with regards to our high standards. I can’t see a record of this being reported at the time of delivery so please contact us with more details to allow us to investigate for you.
Отзывы о товаре
Дата покупки: 09/06/2023
0
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GA
Giacomo D’Alberto
Подтверждено Feefo
3 years ago
Что Giacomo D’Alberto сказал(-а) о Topsoil Direct Ltd:
Good service and good top soil at a reasonable price
Отзывы о товаре
Дата покупки: 16/06/2023
0
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Надежный клиент
Подтверждено Feefo
3 years ago
Great soil and farmyard manure. Delivery was funny because after the driver had searched his van for the pallet another guy suddenly appeared with my pallet. They hadn't told the first guy that...
Got charged twice for one bag when phoned to request my refund got told 4 days in a row that someone would ring me back today and they gave me 4 different names of the staff that would be ringing me...
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Sarah
Topsoil Direct Ltd
3 years ago
I would like to apologise for the delay in responding to you. We do try and get back to customers as soon as possible however during busy times this can take longer. Payment was taken for the orders placed on the same day and have since been refunded as requested, and as discussed with my colleague.
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Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. Reports like this are very unusual and as such we would like to investigate this. We will be in touch so that we can get more information.
Did not deliver, no calls. Asked for a refund took -0 days and was £30 short? Currently going back to them for full refund.
Sarah
Topsoil Direct Ltd
3 years ago
I am sorry that we were unable to deliver to you, our records show that we did try and contact you when we were attempting the delivery. We will be in contact shortly to discuss your concerns.
Отзывы о товаре
Sarah
Topsoil Direct Ltd
3 years ago
I am sorry to hear this, we will be in touch shortly to try and resolve.
Дата покупки: 09/06/2023
0
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JG
julian gutteridge
Подтверждено Feefo
3 years ago
Что julian gutteridge сказал(-а) о Topsoil Direct Ltd:
Service was fine but 25 out of 115 rolls of turf were dead, have been watering every night to try and get them green, not happy
Отзывы о товаре
Sarah
Topsoil Direct Ltd
3 years ago
I am sorry to hear that there may have been an issue with your turf. Please can you send photos of the affected areas so that we can look into this further for you in order to understand the issue and try and resolve for you.
Well priced products. Great that you are able to choose delivery day. Deliver driver was very polite and helpful. Overall brilliant service and I would highly recommend!
Quality of the topsoil was excellent, and the turf too was fantastic, better than expected. Rolled it out on the day (100sqm) and got the sprinkler running that night. They turned up an hour after...
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Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. If we can be of any assistance in the future please don't hesitate to contact us.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.