Inspiring and empowering customers to read, learn, create and play
Обслуживание
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
Оценок за прошлый год:
Просмотр всех 269,282 отзывов
SW
Sandra Wilkerson
Подтверждено Feefo
GBR
8 months ago
Что Sandra Wilkerson сказал(-а) о The Works:
Lovely set of books
Good service online, better than the shop
0
Поделиться
Надежный клиент
Подтверждено Feefo
8 months ago
Worst experience ever
Worst experience of buying online ever it took 3 mad half weeks to arrive with no message to say it’s coming this late and no updates when I log in , could have gone to china and bought something and...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards.
The Works.
0
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AC
Ann Cox
Подтверждено Feefo
GBR
8 months ago
Что Ann Cox сказал(-а) о The Works:
Disappointed customer
Orders are placed, ten days go by, part order or whole order is cancelled by The Works. You then get a refund for part of the order and the other part doesn’t turn up either. I have had to chase them...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear about the issues that arose with your online order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
8 months ago
Chaos in warehouse
Diary was good quality, but order placed 6 November and finally delivered 1 December. Not good enough. Warehouse move quoted for delay but obviously v badly organised. Also I ordered an A4...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear about the issues that arose with your online order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
Надежный клиент
Подтверждено Feefo
8 months ago
Shop was opened a couple of minutes early for me as I stood in the rain.
Very good customer service - help given to find what I was looking for.
0
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SM
susan Martin
Подтверждено Feefo
GBR
8 months ago
Что susan Martin сказал(-а) о The Works:
Very bad service
Did not receive order after 4 weeks. Kept chasing it but was told they could not guarentee delivery
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you had to cancel your online order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Поделиться
ED
Emma Doody
Подтверждено Feefo
GBR
8 months ago
Что Emma Doody сказал(-а) о The Works:
Really pleased with purchase
Easy to place order.
Absolutely over the moon with my books.
Quick delivery
Love getting my books from the works. Its my go to place for Spayed edges.
0
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Надежный клиент
Подтверждено Feefo
8 months ago
0
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CT
Caitlin Hardisty-Taylor
Подтверждено Feefo
8 months ago
Что Caitlin Hardisty-Taylor сказал(-а) о The Works:
2 and a half weeks wait
Unfortunately I had hadn’t heard about my order for 2 and a half weeks after the confirmation email. When I tried to track it, it just kept saying ‘Order Placed’. Because of this I had to email,...
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0
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Надежный клиент
Подтверждено Feefo
8 months ago
Recommend The Works
The works were really helpful and let me know when my order was ready to ship and pick up.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.