I left a detailed description of the issues with the Moorings manager in the BVIs. There were a lot of problems with this particular cruise.
Ian
The Moorings
7 years ago
Thank you for your feedback. I have forwarded your review to our customer care team to ensure that a record of your charter has already been received by our head office, and is being addressed.
Отзывы о товаре
Дата покупки: 17/12/2018
0
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TC
Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о The Moorings:
Everything was perfect as usual!
Ian
The Moorings
7 years ago
Thank you for your kind review! It is always great to hear that things went perfectly. We hope to see you on charter again in the near future.
Отзывы о товаре
Дата покупки: 09/11/2018
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TC
Trusted Customer
Traverse City, Michigan
7 years ago
Что Trusted Customer сказал(-а) о The Moorings:
Clear process with all questions answered concisely.
Ian
The Moorings
7 years ago
Thank you for your feedback, we are glad you enjoyed your vacation and hope to see you again soon!
Отзывы о товаре
Дата покупки: 18/07/2018
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TC
Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о The Moorings:
I am writing to you on behalf of our entire crew of 8 of Natural Mystic: George F. (Captain)and Theresa Sanford, John F. and Deborah Slifer, Matthew and Nancy Silverman and Scott and Pamela Rogers. ...
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Ian
The Moorings
7 years ago
Thank you for your thorough feedback. The numerous issues you encountered while on charter are concerning, and we would very much like to speak with you further to create a formal log in our system to avoid this occurring in the future. I have passed your contact information to our customer care team, so they are fully aware of the situation and will reach out to you directly.
Отзывы о товаре
Дата покупки: 26/04/2018
0
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TC
Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о The Moorings:
Boat was not cleaned properly before arrival. Had to beg staff to get it cleaned. Boat checkout person, Pinky, cleaned it herself. Thanks, Pinky. Above and beyond!!
For a 2 year old boat was...
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Ian
The Moorings
7 years ago
Thank you for your feedback. We apologize for the state of the vessel upon your arrival, and are glad to hear the issue was addressed. We hope that the remainder of your charter went well. If you have any further information or would like to discuss this further with us, please contact us directly at customer.care@thlmarine.com
Yes, we will be chartering with them again. We had some issues, but they did their best to solve the problem.
Ian
The Moorings
7 years ago
Thank you for the review and we are so glad to hear you had a great time. We look forward to hosting you on another charter someday soon!
Отзывы о товаре
Дата покупки: 14/04/2018
0
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TC
Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о The Moorings:
Very frustrating the day we left the base. We found that one toilet base was leaking smelly brown water...took several hours to get fixed. We found no snubber in the anchor locker and never got one...
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Ian
The Moorings
7 years ago
Thank you very much for your review and for your patience with us. Certainly it has been a long road to recovery and we have a ways left to go, but we still strive to provide a level of service and quality that people have come to expect. We hope to improve on your experience on your next charter.
Отзывы о товаре
Дата покупки: 10/10/2018
0
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TC
Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о The Moorings:
The service experience was generally good. We did need remote service to our boat twice, once for a bad sensor in an engine and once for fresh water issues. The fresh water lines weren't labeled...
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Ian
The Moorings
7 years ago
Thank you for your review, we are sorry to hear that you had issues with the boat while out on the water. We hope that the remainder of your charter experience went smoothly, and thank you for trusting us with your valuable vacation time.
Отзывы о товаре
Дата покупки: 17/08/2018
0
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TC
Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о The Moorings:
Great people. Still in startup mode but super accommodating!
Ian
The Moorings
7 years ago
Thank you very much for your feedback. Certainly our operation in Nassau is still fairly new but it is great to hear that you had a good check-in experience locally. We hope to welcome you back again someday soon!
Thank you for your feedback. This is concerning to hear. If you have not done so already, please contact us directly at customer.care@thlmarine.com so that we may gather more information to ensure this does not happen again the future.
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.