The entire Moorings team (from initial booking, to pre-provisioning, to the briefing, to the always-available base team on VHF) was professional, helpful, and friendly.
Ian
The Moorings
7 years ago
Thank you for your feedback. We are thrilled you hear you enjoyed your vacation experience with The Moorings!
Отзывы о товаре
Дата покупки: 30/12/2018
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TC
Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о The Moorings:
Booking the trip was easy and I was well supported by Brad.
Service once we got on the boat was slow or not as expected.
Ian
The Moorings
7 years ago
Thank you for your review, we hope that you enjoyed your time in the islands. We will ensure your feedback is passed to the operations management to ensure the experience is improved for future charters. If you have any questions or concerns please contact us directly at customer.care@thlmarine.com
We showed up to a boat that had 2 filthy bathrooms and a hole where the gps should have been. We got the 7am boat orientation so we could leave by 8 and meet our friends and we couldn't leave till...
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Ian
The Moorings
7 years ago
Thank you for your feedback. Certainly this is discouraging and not at all indicative of the level of service The Moorings strives to provide. I have forwarded this to our customer care team to ensure it is properly logged in our system so that it can be addressed. If you would like to discuss this further please reach out to us directly at customer.care@thlmarine.com
Отзывы о товаре
Дата покупки: 10/01/2018
0
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TC
Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о The Moorings:
Just returned from a sailing week in the BVI chartering from the Moorings. I have been sailing with the Moorings / Sunsail since the early 1990, often going out 2 and 3 time a year. I have chartered...
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Отзывы о товаре
Дата покупки: 19/02/2019
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TC
Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о The Moorings:
Moorings had everything ready and service was fantastic
Ian
The Moorings
7 years ago
Thank you for your kind review! We are glad you had a seamless vacation experience and everything went well. We hope to see you on board again someday soon.
Отзывы о товаре
Дата покупки: 16/02/2019
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Надежный клиент
7 years ago
This is our second charter through Moorings. Great customer service and such friendly helpful staff. The few minor issues we had were addressed promptly and fixed with no problems. Can’t say enough...
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Ian
The Moorings
7 years ago
Thank you very much for your kind review. We are thrilled to hear you had a great experience on your recent vacation with us, and look forward to hosting you on charter again someday soon!
Boat was old tired and not well maintained. Several things not working properly. Shore A/C, handheld VHF, isenglass was to worn to see through. Sheets smelled like vomit. No cooler onboard. Biminy...
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Ian
The Moorings
7 years ago
Thank you for your review. We are concerned to hear of the issues outlined above, and would like to speak to you further to ensure this experience does not happen again in the future. I have passed along your feedback to our customer care team, who may reach out to you to gather more information. If you have any questions or concerns please do not hesitate to contact us directly at customer.care@thlmarine.com
Your company sent a boat out that has a hydraulic leak at the helm. When it get wet during rain the fluid mixed with water a created a very slippery surface.
The canvas on flybridge were in terrible...
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Ian
The Moorings
7 years ago
Thank you for your thorough feedback. The list of issues outlined in your review is concerning, and we would like to speak to you further to gather more information and to ensure that a detailed list of the issues with the vessel is on file so that it can be actioned properly. I have forwarded your feedback to our customer care department, and they will be reaching out to you directly. If you have any further questions or concerns please reach out to us at customer.care@thlmarine.com
The two main issues that significantly detracted from the experience with Moorings were; 1) A very tired and poorly maintained boat. These boats are meant to be very highly maintained and less than 3...
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Ian
The Moorings
7 years ago
Thank you very much for your review. We are aware of issues currently surrounding our Tortola operations and are working hard to address them. Feedback like this is essential to ensuring we return to the level of service we all expect. We hope that your overall experience in the Islands was a positive one despite these problems. If you have any questions or concerns, or would like to discuss this in more detail, please don't hesitate to contact us directly at customer.care@thlmarine.com
Working with Melissa Johnson was a pleasure. She is one of the most knowledgeable, supportive and efficient Vacation Planning Specialist I've ever worked with. Thanks to her our trip was planned...
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Ian
The Moorings
7 years ago
Thank you very much for your feedback. We are thrilled to hear you had not only a wonderful charter experience, but a wonderful reservation experience as well! I will be sure to pass along this feedback to Melissa, I'm sure she will be glad to hear it.
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.