I sent them a letter identifying the service shortcomings. There was a carelessness and lack of attention to details when the boat was delivered and this caused me both inconvenience and costs.
Ian
The Moorings
7 years ago
Thank you for your feedback, and for chartering with The Moorings. I have forwarded your review to our customer care team to ensure they have received your correspondence, and you should hear form them directly. If you would like to contact us directly with any questions or concerns, you may reach us at customer.care@thlmarine.com
Отзывы о товаре
Дата покупки: 20/03/2018
0
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RM
Raymond Maldonado
7 years ago
Что Raymond Maldonado сказал(-а) о The Moorings:
Every aspect of the charter service, from start to finish, was excellent. From the booking process/reservations center to the boat itself and the "Base Marina" personnel. The Marsh Harbor staff...
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Ian
The Moorings
7 years ago
Thank you very much for your kind review! We are glad to hear you had a wonderful experience with us in the Abacos, and look forward to hosting you on the water again someday soon!
Thank you for your review. We are glad to hear you had a great experience with The Moorings and look forward to seeing you on charter again someday soon.
Communication from the FL office was spotty so we missed the orientation meeting because we did not know the time of meeting. Nevertheless, the local Belize Moorings team accommodated our late...
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Ian
The Moorings
7 years ago
Thank you for your review, and for sailing with The Moorings! It's wonderful to hear that you had a fantastic experience on charter in Belize, and we hope to see you on charter with us again soon!
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Дата покупки: 12/10/2018
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Надежный клиент
7 years ago
The entire first impression was terrible. I booked rooms at the inn for the first night. Was called and informed that they made a mistake and no rooms were actually available, but we could have the...
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Ian
The Moorings
7 years ago
Thank you for your review. It is discouraging to hear about your negative experience upon arriving at the marina to board your boat, but we do hope that the remainder of your vacation went smoothly. I have forwarded your feedback to our customer care team who will follow up on your inquiry to ensure the adjustment mentioned is indeed made. If you would like to reach out to us please contact us directly at customer.care@thlmarine.com
This was an excellent experience. The Southern Caribbean is a beautiful destination, with great sailing winds throughout. The boat was in great shape and ready to go.
Ian
The Moorings
7 years ago
Thank you very much for your review. We are glad to hear you had a wonderful experience on your recent charter with us, and hope to see you out on the water with us again someday soon.
I have chartered in quite a few places, but this was the first time I had chartered with Moorings. The Chart briefing was outstanding and the customer service was A++
Ian
The Moorings
7 years ago
Thank you for your kind review, and for sailing with The Moorings! We are glad to hear you had a wonderful time with us in Belize, and hope to see you on charter again someday soon.
Second visit in 9 months to Grenada for us, we received a great welcome and had a wonderful experience. Everything was in working order with accurate provisioning. Good briefing and send off.
Ian
The Moorings
7 years ago
This is great to hear! Thank you for your review, and for continuing to charter with The Moorings. We appreciate your business and your feedback, and look forward to seeing you again soon!
Отзывы о товаре
Дата покупки: 11/03/2018
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Надежный клиент
7 years ago
service was slow and disrespectful at the base. we were not able to board until 2:30 and leave the dock until after 4pm despite being promised a noon boarding. several maintenance issues with our...
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Ian
The Moorings
7 years ago
Thank you for your review. This is certainly concerning to hear. If you have not done so already, please reach out to us directly at customer.care@thlmarine.com so that we can ensure a proper record of your experience is on file. We would like to ensure something like this does not happen again in the future.
Отзывы о товаре
Дата покупки: 20/08/2018
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LD
Lloyd Douglas
7 years ago
Что Lloyd Douglas сказал(-а) о The Moorings:
The intro to the boat could have been more complete. Some of our groceries which we preordered weren’t on the boat.
Ian
The Moorings
7 years ago
Thank you for your review, and for charting with The Moorings! It is unfortunate to hear that all aspects of the trip did not meet up with expectations. If you have any questions or concerns, please do not hesitate to reach out to us directly at customer.care@thlmarine.com. We hope that the remainder of your trip went smoothly.
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.