They sent me a different item to the one I'd ordered. Then said the onus was on me to return the item and re-order if I so wished. Not only did I have to take the time to shop for and purchase...
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Tessuti
Tessuti
10 years ago
We aim to despatch the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.
I am sorry that you are unhappy with our policy of not offering exchanges, I will ensure that your feedback is passed onto the relevant department for review.
I can see from our records that a refund for the returned item has been processed and you will be contacted shortly to refund your return postage cost.
Kindest Regards,
Matt
Ordered regular fit Stone Island jeans and payed next day delivery. Was sent the wrong jeans had to pay again to send them back to be told you never had any regular fit jeans left!!
Tessuti
Tessuti
10 years ago
We aim to fulfil all our orders however sometimes we run out of stock, particularly during busy times like sales. Our website does not display stock in real time, hence the reason you can order items that turn out to be unavailable.
I can confirm that a refund for your postage costs was processed on 15/09/15. Please allow 3 - 5 working days for the funds to be returned to your account.
We would love to see you as a returning customer. We hope this incident does not prevent you from purchasing with us in the future.
Kindest Regards,
Matt
Tessuti is a premium store, selling luxury brands which include Stone Island, Boss, Polo Ralph Lauren and Michael Kors. Their product focus is high quality, basic pieces mixed with contemporary and innovative styles.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Tessuti is a premium store, selling luxury brands which include Stone Island, Boss, Polo Ralph Lauren and Michael Kors. Their product focus is high quality, basic pieces mixed with contemporary and innovative styles.
