Tenon Tours creates personalized trips that connect you to the best of Europe.
Обслуживание
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Оценок за прошлый год:
Просмотр всех 735 отзывов
Надежный клиент
Подтверждено Feefo
3 years ago
Five Star Personalized Service
Love the personalized service. All team members that I have corresponded with have been a pure joy.
Emily
Tenon Tours
3 years ago
Thank you for traveling with us! We are so glad to hear our service was what you expected and that we helped make the trip that much easier. We hope you enjoyed England, and as always, thank you for choosing Tenon Tours!
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Liza
Подтверждено Feefo
3 years ago
Загруженные мультимедийные материалы
Посмотреть все мультимедийные материалы (5)
Что Liza сказал(-а) о Tenon Tours:
Fabulous carefree trip
This fall my best friend and I decided to plan a New Year’s week trip to Ireland. We are a group of 8 with 4 teens (13-18) and we weren’t sure where to start. We were also over big tour groups but...
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Emily
Tenon Tours
3 years ago
Hi Liza, thank you for the five-star review! We are so happy to hear that the itinerary you and Janet crafted together was a huge success and you were able to see most everything on your list! These photos are fantastic! I'll be sure to share your comments with Janet, too. We would be thrilled to help you plan another trip to hit everything you couldn't in the first. Thank you for choosing Tenon Tours. We can't wait to travel with you again soon!
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MA
Marsha
Подтверждено Feefo
Raleigh
3 years ago
Что Marsha сказал(-а) о Tenon Tours:
Our travel specialists, Rachel and Natasha, were exceptional in their knowledge of traveling to France, listened to our wishes for our trip and followed those wishes as we requested. We look forward...
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Emily
Tenon Tours
3 years ago
Hi Marsha,
This is all great to hear! I am glad you, Rachel, and Natasha have worked so well together and you feel all questions/wishes for the trip were heard and answered. Thank you for choosing Tenon Tours, and we hope we'll get to travel with you again!
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Надежный клиент
Подтверждено Feefo
3 years ago
Really customized the plans to meet our specific needs.
We had very specific requests and they achieved each. E.g. we wanted to be on Mont St. Michelle when the tidal change was great so they researched tide tables. My husband and I use canes but we were...
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Emily
Tenon Tours
3 years ago
Thank you for providing these wonderful comments! We are thrilled you and your husband are happy with the itinerary. I see you are working with Rachel who is a great resource—so happy that all specifics have been covered and you are feeling ready for the trip. We can't wait to hear all about it. Thank you for choosing Tenon Tours!
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Donna
Подтверждено Feefo
3 years ago
Что Donna сказал(-а) о Tenon Tours:
Fantastic planner
Stephanie was super helpful and knew everything about the hotels, airfares and things. We had a great time and everything went smoothly.
Emily
Tenon Tours
3 years ago
Hi Donna, thank you for this great feedback! We are so glad you and Stephanie worked together and that she was a great resource. We can't wait to hear about your upcoming trip to Ireland. Thank you for choosing Tenon Tours!
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Надежный клиент
Подтверждено Feefo
3 years ago
Maggie was great in helping us plan our honeymoon. She listened to our interests and helped plan a wonderful trip with experiences we wouldn't have thought to include on our own.
Emily
Tenon Tours
3 years ago
Thank you for the five stars! We are so happy to hear that you and Maggie were a great fit, and that your honeymoon in Ireland was one-of-a-kind. I'll be sure to pass your comments on to her as well. We hope we'll get to travel with you again soon. Thank you for choosing Tenon Tours!
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SH
Shea
Подтверждено Feefo
Nashville, TN
3 years ago
Что Shea сказал(-а) о Tenon Tours:
Wonderful Finland vacation
Monica Larson and Emily Costigan were great to work with. They both did an excellent job in their respective roles and were attentive to detail and very responsive. The only area for improvement is...
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Emily
Tenon Tours
3 years ago
Hi Melody,
We appreciate you sharing these comments! Thank you for the nice review. We are so glad you enjoyed working with Monica and Emily and that you were able to plan the most amazing remote getaway in Finland!
I am so sorry to hear there was not an immediate response on the hotline and that you had to contact Monica and Emily directly. I do see that you were contacted as soon as you reached out via email. Comments like yours help us to continue to improve, and we are actively working to be sure travelers can reach us at any time, anywhere as we gear up for the new year.
I see you are considering another trip in 2023 with us, which we are thrilled about! Thank you again for your feedback and for choosing Tenon Tours. Here's to the next adventure!
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Надежный клиент
Подтверждено Feefo
3 years ago
OK But Not Stellar
I think Tenon Tours did a swell job setting up our vacation arrangements. However, beyond that, there isn't a lot of sophistication to their operation.
The emergency telephone number listed on the...
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Emily
Tenon Tours
3 years ago
Thank you very much for taking the time to provide this feedback.
On behalf of our entire team, I apologize for the negative aspects of your travel experience, especially with our app and incorrect phone number. That was certainly an oversight on our end, and we've updated that number on all travel documents. As for the app, we've added instructions on our preliminary emails to keep notifications on in case that could have been a factor with the changing tour time.
We're always looking for areas of improvement and continually strive to perform our best, so comments like yours help us to identify what needs attention! In the future, we plan to work with our various partners to stay updated on current conditions and happenings that may hinder the itinerary, so that we can in turn keep you informed and make any adjustments needed. Nonni was monitoring your trip, but we will be sure to stay in communication with them as much as possible to learn of updates and get them to our travelers. We've also made certain someone will be available to monitor the By-Your-Side-Service℠ hotline at all times during the weekends.
I believe Maggie has reached out personally to discuss further with you. We hope your trip was ultimately enjoyable and again, we always appreciate your feedback so we can continue to improve. If you have other concerns, please feel free to email us directly at travel@tenontours.com.
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Надежный клиент
Подтверждено Feefo
3 years ago
Maggie has been phenomenal. Understood that there were two couples on this trip with different wants and she was amazing in creating a trip that should provide both parties with the experiences that...
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Emily
Tenon Tours
3 years ago
Thank you for five stars! We are thrilled you and Maggie are working together on this amazing couples trip. It sounds like there has been a great balance of activities planned, and we can't wait to hear how it goes. Thank you for choosing to travel with Tenon Tours!
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PA
Pamela
Подтверждено Feefo
Colorado
3 years ago
Что Pamela сказал(-а) о Tenon Tours:
Great itinerary
The person we worked with - Stephanie - to plan our trip was very knowledgeable and came up with an itinerary that includes the places we want to see as well as some places that sound really...
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Emily
Tenon Tours
3 years ago
Hi Pamela, thank you for your lovely comments! We are happy to hear that Stephanie has been a wonderful resource for building your itinerary to England and Wales. I see you've been introduced to your By-Your-Side-Service TEAM℠ member, Natasha, who will be a great resource as well. We can't wait to hear all about your travels. Thank you for choosing Tenon Tours!
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.