Tenon Tours creates personalized trips that connect you to the best of Europe.
Обслуживание
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Оценок за прошлый год:
Просмотр всех 763 отзывов
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Robert
Подтверждено Feefo
Fredonia,NY
2 years ago
Что Robert сказал(-а) о Tenon Tours:
Above and beyond
The service I received for the very minor issues I had was outstanding. Above and beyond they resolved them quickly and to our satisfaction
Emily
Tenon Tours
2 years ago
Hi Robert,
Thank you for the five-star review! While we never want our travelers to experience issues, we're glad that we were able to step in and help resolve it quickly. We hope we have the chance to travel with you again soon!
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Jonathan
Подтверждено Feefo
Richmond Virginia
2 years ago
Что Jonathan сказал(-а) о Tenon Tours:
Tenon delivers everywhere but parking.
This trip was the second time we used Tenon to organize an itinerary to meet our specific requirements. The Tenon Tours app is much improved. This trip with our grandchildren was great. A highlight...
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Emily
Tenon Tours
2 years ago
Hi Jonathan,
Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed your trip with your grandchildren and that the Schlosshotel Kronberg provided outstanding service. We appreciate your feedback on the Tenon Tours app and are glad to know it has improved.
Regarding the Audi Q3 and parking concerns, we apologize for the inconvenience caused. We will definitely take your suggestions into consideration to improve our services. I have passed this on to my supervisor so we can consider booking parking for our travelers in the future. Ensuring that our clients have a seamless and enjoyable travel experience is our top priority.
Thank you for choosing Tenon Tours again. We look forward to the opportunity to travel with you in the future and provide an even better experience.
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Надежный клиент
Подтверждено Feefo
2 years ago
Emily
Tenon Tours
2 years ago
Thank you for your feedback! We'd love to know why you rated us four stars. If you have any further comments about our service, please feel free to email travel@tenontours.com. We hope we have the opportunity to travel with you again!
0
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Надежный клиент
Подтверждено Feefo
2 years ago
Terrific planning assistance
Great recommendations and assistance with planning 5 days of our trip to Dingle, Galway, Aran Islands, Cliffs of Moher and more.
Emily
Tenon Tours
2 years ago
Thank you for the five-star review! We're happy to hear that your time in Ireland was fantastic and that we were able to help with the planning side of things so you could fully enjoy it. We hope to travel with you again soon! Thank you for choosing Tenon Tours.
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HI
Hilda
Подтверждено Feefo
Los Angeles
2 years ago
Что Hilda сказал(-а) о Tenon Tours:
Unforgettable Trip to Ireland
From beginning to end, Tenon Tours staff were extremely helpful, patient, informative and tailored our trip to Ireland and Scotland based on our likes and needs. We spent a glorious 10 days abroad,...
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Emily
Tenon Tours
2 years ago
Hi Hillary,
Thank you for the five-star review! We're thrilled to hear that you enjoyed your time in Ireland and Scotland and felt that the itinerary was tailored to your interests. It's wonderful to know that you liked all of the hotels and found all of the transportation and tours to be seamless. We look forward to the opportunity to travel with you again soon. Thank you for choosing Tenon Tours!
0
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Надежный клиент
Подтверждено Feefo
2 years ago
Well done, Stephanie and Robin!
I have worked with Stephanie several times in the past, and the service she gives is top of the line, 24/7, always spot on. Robin assisted with the support and follow up--it was well done & much...
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Emily
Tenon Tours
2 years ago
Thank you for your fantastic review! We're delighted to hear about your positive experience with Stephanie and Robin—I’ll be sure to pass your kind comments along to them. It's great to know that the level of support and communication provided was fantastic—that's what we aim for! We're happy to hear you were pleased with the itinerary and felt we worked efficiently. We look forward to planning more trips for you and your clients. Thank you for choosing Tenon Tours!
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AN
Andy
Подтверждено Feefo
Virginia
2 years ago
Что Andy сказал(-а) о Tenon Tours:
Great Germany Getaway
We were very happy with the 12-day trip planned for us to drive across Germany. Most of the hotels selected were excellent, with great service and location, and the booked tours by local guides were...
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Emily
Tenon Tours
2 years ago
Hi Tim! Thank you so much for your wonderful feedback! We're thrilled we had the opportunity to travel with you once again. It's great to hear that you enjoyed the trip across Germany. We're glad you felt supported throughout the planning process and the actual trip and that you felt someone was always available should you need support. We are looking forward to traveling with you again soon! Thank you for choosing Tenon Tours!
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Надежный клиент
Подтверждено Feefo
2 years ago
4.5 stars - great experience overall
Honestly I would give them 4.5 if I could. Overall my first experience with them was good. During the development phase there was great interaction and ideas. Setting it up went fairly smooth. Our...
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Emily
Tenon Tours
2 years ago
Thank you for taking the time to provide this detailed feedback! Comments like yours help us improve our services as we strive to give our travelers the best possible experience and ensure they feel safe and cared for.
We deeply apologize for the stress caused by the flight cancellation. I spoke with our team and understand that Jill attempted to call you, but the call didn’t go through, leading to chat communication instead. We recognize that a phone call would have been ideal. We're constantly working to improve our service and want our travelers to feel supported every step of the way, so thank you for sharing these comments.
We’re glad you ultimately enjoyed the trip overall! Thank you for choosing Tenon Tours, and we hope to travel with you again soon.
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PA
Paul
Подтверждено Feefo
2 years ago
Emily
Tenon Tours
2 years ago
Thank you for five stars, Paul!
0
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Надежный клиент
Подтверждено Feefo
2 years ago
Everything about the tour was wonderful…the selection of the hotels, restaurants , tourist attractions, and amount of time we were given at each of them. But the BEST part of the tour was our van...
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Emily
Tenon Tours
2 years ago
Thank you for five stars! We're thrilled to hear that you enjoyed the entire trip and liked the hotels, tours, and everything in between. This is great to know about Jimmy! We'll be sure to pass along your kind words to him. It’s great to hear that your first family trip to Ireland was such a success, and we look forward to welcoming you back soon! Thank you for choosing Tenon Tours.
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Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.