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Отзывы о Sunsail | Отзывы о службе поддержки клиентов для https://www.feefo.com/reviews/sunsail-us | Feefo

Просмотр всех 439 отзывов

Надежный клиент

6 years ago

Дата покупки: 14/06/2018

Great Sunsail Customer Service

Sunsail reps were helpful with info about the local ferries, groceries, Islands to sail to (post hurricane recovery) and also quick to respond to all email and phone inquiries.

Jody

Sunsail

6 years ago

Hello and thank you for your 5 star review of your Sunsail customer service experience. We appreciate you taking time to share your feedback about our team!

Kind regards,

Sunsail USA

Отзывы о товаре

Robert Dexter

Beverly, MA

6 years ago

Дата покупки: 09/11/2018

Что Robert Dexter сказал(-а) о Sunsail:

This was not my best experience chartering in the BVI.

- We spent the first night on the boat; however, we were given no instructions on the systems on the boat that we'd need for the evening. - We wanted to do a captain's meeting but they canceled the 7...

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Отзывы о товаре

Надежный клиент

6 years ago

Дата покупки: 08/10/2018

Helped me sort through several changes in schedules and equipment requests.

Jody

Sunsail

6 years ago

Hi Randy,

Thank you for your comets about your Sunsail charter experience. We appreciate your taking time to share your thoughts with us.

We are happy to hear your needs were met by our team with changes in schedules and equipment. We are proud of our Sunsail team and will share your thoughts with them as well!

Kind regards,

Sunsail USA

Отзывы о товаре

Надежный клиент

6 years ago

Дата покупки: 27/01/2019

Efficient and pleasant staff. The boat met expectations

Jody

Sunsail

6 years ago

Thank you for sharing your 5 star review about your Sunsail charter experience. We appreciate your compliments about our base team and charter boat.

We hope to welcome you back as our guest for another Sunsail charter vacation in the British Virgin Islands soon!

Kind regards,

Sunsail USA

Отзывы о товаре

Jody

Sunsail

6 years ago

Thank you for your details about the maintenance opportunities on your Sunsail 41. Were you able to communicate these issues with our team when you returned to base on your debrief?

We appreciate all of your feedback and for choosing Sunsail for you sailing adventure. We hope to welcome you back to the islands again for another opportunity to serve you and your guests.

Kind regards,

Sunsail USA

Joe Weber

Lakewood Ranch, FL

6 years ago

Дата покупки: 21/05/2018

Что Joe Weber сказал(-а) о Sunsail:

Enjoyed the trip; considering charter with Sunsail again; lokng at 44PC

Head in port forward cabin leaked sewage onto the floor. Staff caulked it before departure but it continued to leak all week.......disgusting !! Port engine failed to start enroute to Man-O-War Cay....

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Jody

Sunsail

6 years ago

Hello,

Thank you for sharing your candid review with us. Please accept our apologies that your level of service fell short not only of our goals, but more importantly, your expectations. You are right, this level of service and response is not first class service.

if you have not already done so and feel so inclined, we invite you share your concerns with our Customer Care team at Customer.care@thlmarine.com. We would like to make this right for you.

Kind regards,

Sunsail USA

Отзывы о товаре

Robert Wright

6 years ago

Дата покупки: 10/01/2018

Что Robert Wright сказал(-а) о Sunsail:

The boat was wonderful and the staff and service in port was superb

Jody

Sunsail

6 years ago

Thank you for sharing this 5 star review about your Sunsail BVI charter experience.

We appreciate your compliments about our base team and their service to your needs, lending to your great charter experience all around.

We hope to welcome you back as our guest for another Sunsail charter vacation in the British Virgin Islands soon!

Kind regards,

Sunsail USA

Отзывы о товаре

Jody

Sunsail

6 years ago

The BVI Is certainly one of the world's best sailing destinations and we are very happy you chose to enjoy sailing the Caribbean here with us.

The recovery the islands have made since Irma has been incredible. We are not only very proud of our entire base team and staff for their endurance and dedication to the rebuild of our industry, but also for their own livelihoods, families and friends.

And we sincerely thank you for your support of the islands and contributing to the recover simply by sailing with us and your patronage of each unique island destination.

Kind regards,

Sunsail USA

Надежный клиент

6 years ago

Дата покупки: 12/06/2018

Staff was friendly and eager to help.

Jody

Sunsail

6 years ago

Hello,

Thank you for sharing your 5 star review of Sunsail with us. We appreciate your comments regarding our base staff and service to you and your guests.

We hope to welcome you back to the islands again for your next sailing adventure!

Kind regards,

Sunsail USA

Отзывы о товаре

Philip Vitale

Birch Lake, Michigan

6 years ago

Дата покупки: 13/12/2018

Что Philip Vitale сказал(-а) о Sunsail:

Great sailing trip!

Pretty good ... great staff; boat had a couple minor issues but nothing that caused any serious problems.

Jody

Sunsail

6 years ago

Mr. Vitale,

Thank you for taking time to share your feedback on your Sunsail charter vacation. We are very happy to hear you had a great sailing trip!

Thank you for your feedback on our staff and your charter boat. We apologize that you had any issues at all yet are thankful they weren't of a serious nature for you and your guests. Were you able to share these issues with our base staff?

Many thanks for your review and for selecting Sunsail for your experience. We would love to welcome you back to the islands again for your next adventure.

Kind regards,

Sunsail USA

Отзывы о товаре

Alan Newell

6 years ago

Дата покупки: 13/11/2018

Что Alan Newell сказал(-а) о Sunsail:

Our boat lovely and in excellent condition.

Jody

Sunsail

6 years ago

Thank you for sharing your review with us, Alan and thank you for choosing Sunsail for your charter vacation.

We appreciate your feedback and hope to welcome you on your next sailing adventure!

Kind regards,

Sunsail USA

Отзывы о товаре

Надежный клиент

6 years ago

Дата покупки: 04/02/2018

Excellent experience with Sunsail!

Excellent and very friendly front desk service. Boat briefing was easily scheduled and the briefer was prompt and thorough. It did take a while for some last minute issues with the boat to get...

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Jody

Sunsail

6 years ago

Hello and thank you for taking time to share your Sunsail charter vacation experience with us. It's great to hear you had an excellent experience.

We appreciate you choosing Sunsail for your sailing adventure and on behalf of the entire team - thank you!

Kind regards,

Sunsail USA

Отзывы о товаре

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Информация о Sunsail

We offer 25 sensational sailing destinations around the world. Whether you’re interested in a chartered yacht, a social flotilla or just relaxing while a skipper takes the helm, we have the perfect sailing escape for you. From the Caribbean to Southeast Asia, the Mediterranean to the Seychelles, get inspired with our worldwide sailing destinations.

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+1 800-230-7401

93 N Park Pl Blvd,, Clearwater, Florida, FL 33759, United States

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Отзывы о Sunsail

TortolaДругие отзывы об этом продукте (171)Посмотреть продукт на сайтеBase is clean and has a pool which was convenient for kids after a long travel day while we waited for our boat to be ready.

TortolaДругие отзывы об этом продукте (171)Посмотреть продукт на сайтеObviously, the recovery of the island changed our itinerary, which we expected. The people were all nice, up beat and welcoming.

TortolaДругие отзывы об этом продукте (171)Посмотреть продукт на сайте

BahamasДругие отзывы об этом продукте (15)Посмотреть продукт на сайтеSaw new areas; relaxed; shallow water sailing a bit "edgy" Great beaches; Nippers on spring break was an experience that brought back memories!

TortolaДругие отзывы об этом продукте (171)Посмотреть продукт на сайтеThe area is recovering from Hurricane Irma, but not completely back yet. That said, it’s still a great place to sail

Sunsail 454 - 4 cabinДругие отзывы об этом продукте (37)Посмотреть продукт на сайтеGreat boat and everything worked

GrenadaДругие отзывы об этом продукте (4)Посмотреть продукт на сайтеPeople are friendly to tourists and we got an authentic experience of life in Grenada

AntiguaДругие отзывы об этом продукте (7)Посмотреть продукт на сайтеGreat winds; great sailing area ... not for the faint of heart

Sunsail 41 - 3 cabinДругие отзывы об этом продукте (5)Посмотреть продукт на сайтеminor electrical problems; not serious

Sunsail 454 - 4 cabinДругие отзывы об этом продукте (37)Посмотреть продукт на сайте

TortolaДругие отзывы об этом продукте (171)Посмотреть продукт на сайтеWonderful week exploring the BVI

Sunsail 404 - 4 cabinДругие отзывы об этом продукте (4)Посмотреть продукт на сайтеThe boat was wonderful and well appointed.

Как собираются отзывы Feefo?

Кто может оставлять отзыв Feefo?

Как мы проверяем отзывы?

Как мы боремся с фальшивыми отзывами?