Easy to use and useful for people traveling with children who need separate bedroom and sitting room
2
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Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о Suiteness:
The experience was super easy!
2
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Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о Suiteness:
Save time, More Importantly, Save Money..
It was a simple process booking the suite and got great savings on my corner suite as well.
2
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Надежный клиент
7 years ago
Much more than a hotel booking site
Suiteness staff went above and beyond to answer my questions. I asked many questions and they promptly gave me answers. They gave me numerous recommendations. I plan to use them to book shows and...
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3
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Надежный клиент
7 years ago
What an awesome service. I've enjoyed my concierge experience with our last two hotel stayd.
3
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Надежный клиент
7 years ago
It’s legit.
I did t get a chance to talk to them. But the online experience was quick and easy. No issue at all. My room was there when I arrived.
3
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Trusted Customer
Santa Ynez, CA
7 years ago
Что Trusted Customer сказал(-а) о Suiteness:
Website credit card scan not working
The web site's credit card scan reader didn't work. The fields populated correctly but could not finish booking. Scary thing is that I wasn't sure if clicking was charging my card repeatedly or not....
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Cherie
Suiteness
7 years ago
Hi Mimi -
Our check-out page does require all information entered to match exactly what the bank has to proceed due to nature of our inventory. Sometimes this is as simple as the bank having an older zip code or a nickname. Unless you see a booking confirmation page, any attempts at a charge will not fully process and we will only process charges that are confirmed. I hope that eases your troubles a bit and if not, you can always connect with our 24/7 Concierge team on our in-app on the site, (415) 857-2359, or concierge@suiteness.com to make sure there are no extra charges heading your way as you did before. :-)
Thank you for using Suiteness and please let us know if there's ever anything we can do to help,
Cherie from Suiteness
TC
Trusted Customer
7 years ago
Clearly you don't understand the problem I described to you. Please read again.
Cherie
Suiteness
7 years ago
Hi Mimi -
I'm so sorry I misunderstood the problem you had described. I tried to reproduce the error you had faced in the booking process and suggested a solution over a common bug I had found however it seems like you have found an one-time bug. I was not able to discover that issue again however am glad that you were able to resolve that on your own and confirmed with a Suiteness Concierge that you were not over-billed.
If you hit this error or have anything at all our 24/7 Concierge team could assist with, please do not hesitate to reach out immediately as we want to make sure you're having the best user experience on Suiteness.
I really appreciate your feedback on the booking experience and am so excited for your upcoming trip. Please let us know if there's anything we can help including itinerary suggestions or dinner recommendations at concierge@suiteness.com or (415) 857-2359.
Cherie from Suiteness
TC
Trusted Customer
7 years ago
That's funny, the person I spoke to on the phone told me she was aware of the exact problem I had, and that manually entering the number is the only fix. So apparently it has happened before for other users. I am annoyed at your response not owning the problem which needs investigation! Just trying to help you build a better service. Good luck.
Cherie
Suiteness
7 years ago
Hi Mimi -
I'm really sorry about the abundance of miscommunication. In trying to explain myself, I believe I am giving off the impression to avoid blame and that is the last thing I want to do. This is completely my fault in not being able to find the source of this issue. As a growing start-up, we do have a few growing pains and I'm so sorry that it felt like I wasn't able to diagnose your issue properly. I am happy you were able to connect with a Concierge who was able to assist you better than I was however It's likely they were able to assist you better because they were able to poke around more deeply into your booking and what was happening under your account as it was closer to when you had booked.
Regardless, I'm going to keep an eye out on all the bugs that come in and if this happens again, we'll pay attention to what is happening on the user and our side to make sure we're able track down exactly what's happening for any Suiteness users facing this from here and on.
Thank you so much for your continued feedback and patience. I really appreciate you helping us build a better service and hope we're able to improve our experience for you and other users as we grow.
Cherie from Suiteness
0
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Надежный клиент
7 years ago
Pure fabulous!
Fabulous! From the second that my wife and I were on the property we had an excellent time. The room sign, bed and kitchen were fabulous. The only thing is the motion on the ac units. That was not a...
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0
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Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о Suiteness:
Easy, fast and accurate
Super easy access to top rated suites. Booked in minutes
0
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Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о Suiteness:
Great for finding a specific type of suite
The web site was easy to use. I was having difficulty finding a two bedroom suite on the normal booking sites. Their search tools did not allow me to search for a 2 bedroom suite. I kept getting 1...
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Cherie
Suiteness
7 years ago
Hi Paul -
We have search filters available at the top of the search results page or you can begin a new search on www.suiteness.com that definitely should be able to let you search for two bedroom suites. I'm sorry that this didn't appear to be an option and would love any feedback to help us address this confusion for you and other users.
I see you've already booked however if you ever need anything from search assistance to advice on your travel itinerary, reach our 24/7 Concierge team anytime at (415) 857-2359 or concierge@suiteness.com.
Thank you again for the feedback and using Suiteness. :-)
Cherie from Suiteness
TC
Trusted Customer
7 years ago
Sorry if my comments were misleading. I meant the typical search tools (Expedia, Hotels.com, etc...) did not have good search filters for a two bedroom suite and I was glad your site did.
Cherie
Suiteness
7 years ago
Hi Paul -
That definitely makes sense now, I'm glad we were able to help your search. We look forward to your stay through Suiteness and would be happy to help if you ever need anything.
Reach out to us anytime at (415) 857-2359 or concierge@suiteness.com.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
