Отзывы о Suiteness

Hi James -

Birthdays and traveling are special to Suiteness and we would never want anyone to have a negative experience. The hotel had overbooked and we have since connected with them to see what we could do to improve your experience in additional to a separate token of our apologies.

Customers to us at a growing start-up are our number one priority and we work every day to make sure we do all we can to make sure you guys are taken care of. At the end of the day, nothing compares to getting what you booked however we would love a chance to make it up to you on your next trip.

Please feel free to connect with us anytime at concierge@suiteness.com or (415) 857-2359 if there's anything we can do.

Cherie from Suiteness

Hi there -

Planning is stressful and our Suiteness Concierges aim to make it as easy as possible. I'm so sorry that we were not able to assist you in the best way. 

I've taken a better look and the reservation was created offline in order to reserve your spot and we did send over confirmation details in the best way possible. We actually were not familiar with the vendor requested however have now looked into a partnership to make sure we can assist future guests as best as possible. In the meantime, please feel free to utilize us the best way possible and letting us know if a different approach would work better for you.

Customer experience is our number one priority and we always want to make sure you're having the best experience  - even if you haven't arrived yet!

Connect with us anytime at concierge@suiteness.com or (415) 857-2359. :-)

Cherie from Suiteness

Hi Cheryl,

I want to reach out on behalf of the entire Suiteness Concierge Team and let you know how terribly sorry we are that you had a subpar experience at Caesars Palace. We have brought this to their attention and are working with their team to ensure this does not happen again. 

We truly appreciate that you brought this issue to our attention while you were on site as we have found that it is the best way to come to a resolution with the hotel. Based on our communication with the hotel staff you should have received additional compensation while onsite, so if this is not the case please do reach out and let us know. In addition to the hotel compensation, we also provided a partial refund to your account as a token of our apology for your inconvenience. 

We have reached out via email, text and phone to connect with you and ensure that you feel appropriately compensated for these issues so please do not hesitate to reach out at concierge@suiteness.com or 415-857-2359 to discuss this in more detail.

Alexandria

Hi Danielle -

I am so sorry about this experience as I would never want any of our guests to go through this. Trips should be stress-free and we always want to make sure we're doing as much as we can - so you don't have too. 

Immediately after notice, we connected with our hotel contact to see what was going on. I've gone ahead and sent you an email addressing this with details.

As a growing start up, our guests are our number one priority as you are the reasons we are able to do what we do and grow. There is nothing that could replace a memorable trip however I'd appreciate if you'd be able to give us a chance to make it up to you and book with us again in the future.

Please feel free to connect with us anytime at concierge@suiteness.com or (415) 857-2359.

Cherie from Suiteness