Отзывы о Shuttle Direct United Kingdom

Thank you for your feedback. We apologize for any inconvenience you experienced with our shuttle service. Please note that the service you booked and paid for was a shared shuttle transfer. Due to the nature of shared transfers, the shuttle may make multiple stops to accommodate other passengers, which can extend the overall travel time. We regret that you found the service unclear and difficult to find at the airport. We will review our signage and instructions to ensure they are as clear and helpful as possible. Regarding the time schedule and details about stops, we aim to provide accurate information; however, shared shuttles do have variable times depending on passenger pickups and drop-offs. Thank you for bringing these issues to our attention. We value your input and will use it to improve our service.

Thank you for sharing your feedback with us. We're glad to hear that our service helped you reach your destination and return safely. However, we're truly sorry to learn about your experience with the driver. It's unacceptable that he was unpleasant, and appeared unapproachable. We apologize for any inconvenience caused, especially with having to call reception to ensure his presence. We deeply regret that the driver's demeanor and driving fell short of your expectations, especially with consideration to your baby's safety. This is not reflective of the service standards we aim to uphold. Please know that we take your feedback seriously and will address these concerns with the service supplier to ensure that such incidents do not recur. We value your business and hope to have the opportunity to restore your trust in our service in the future. If there's anything else you'd like to share or discuss further, please feel free to reach out to us directly.