Very helpful understanding staff with a good clear telephone manner aware of people’s requirements and confidently sorting any problems.
Megan Hammond
ROL Cruise
23 days ago
Thank you for your kind review. We're delighted to hear that you found our team helpful, understanding and professional. It's great to know that your requirements were listened to and that any questions or concerns were handled with confidence and care.
We hope you have a wonderful cruise and thank you for choosing ROL Cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Надежный клиент
Подтверждено Feefo
23 days ago
Review says it all
Knowledgeable and helpful
Megan Hammond
ROL Cruise
23 days ago
Thank you for your review. We're delighted to hear you found our team knowledgeable and helpful. We appreciate your kind feedback and are pleased we could assist with your booking.
We hope you have a fantastic cruise and thank you for choosing ROL Cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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DT
Derek Thomas
Подтверждено Feefo
25 days ago
Что Derek Thomas сказал(-а) о ROL Cruise:
Good and efficient
Megan Hammond
ROL Cruise
24 days ago
Thank you for your review. We're delighted to hear that you found our service good and efficient. Providing a smooth and straightforward booking experience is always our aim, and we appreciate you taking the time to share your feedback.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Надежный клиент
Подтверждено Feefo
26 days ago
Very helpful, quick to respond after discussing our suggestions with the cruise line. Negotiated a very good price for our holiday.
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Надежный клиент
Подтверждено Feefo
27 days ago
I would like to receive details of my cruise booking…………after having paid a large deposit of £600!!!
I hope it reflects the deal we have agreed !!
Megan Hammond
ROL Cruise
25 days ago
Thank you for your feedback. We're sorry to hear your concern regarding your booking documentation. Our booking documents are typically sent within 7-10 working days of booking, so you should receive them within the next couple of days. If you have any questions once they arrive, our team will be happy to help.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Надежный клиент
Подтверждено Feefo
28 days ago
Very good service
Very friendly and efficient. Answered all questions and made it easy to book a holiday.
Megan Hammond
ROL Cruise
28 days ago
Thank you for your review. We're delighted to hear you found our service friendly and efficient, and that all your questions were answered, making it easy to book your holiday.
We hope you have a wonderful cruise and look forward to assisting you again in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Sarah Carmichael
Подтверждено Feefo
28 days ago
Что Sarah Carmichael сказал(-а) о ROL Cruise:
Easy and friendly and Ruby was very knowledgeable about the cruise I was booking
Megan Hammond
ROL Cruise
28 days ago
Thank you for your review. We're delighted to hear that Ruby provided friendly, knowledgeable service and helped make your booking experience easy and enjoyable.
We hope you have a fantastic cruise and thank you for choosing ROL Cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Надежный клиент
Подтверждено Feefo
28 days ago
Cruise to the far east
Excellent telephone and e-mail contact with ROL representative Ruby.
I have Booked a cruise for 3 couples to the far east.
Quite a responsibility to get things right as I was dealing with large...
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Megan Hammond
ROL Cruise
28 days ago
Thank you for your wonderful review. We're delighted to hear that Ruby provided such efficient and responsive service while helping with your three bookings. We'll be sure to pass on your kind comments to her.
We hope you are all looking forward to your cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Надежный клиент
Подтверждено Feefo
29 days ago
Back home one day booked three more
Julia was friendly,professional and very knowledgeable helping me with my bookings
Megan Hammond
ROL Cruise
29 days ago
Thank you for your kind review. We're delighted to hear that Julia was friendly, professional and knowledgeable, and that she was able to assist you with your bookings. We will be sure to pass your lovely feedback on to her.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Надежный клиент
Подтверждено Feefo
1 month ago
Eclipse Booking
Excellent booking experience via Julia S.
Informative, patient, cheerful, and timely in her return calls. If she didn't know the answer to a question, she found out.
Megan Hammond
ROL Cruise
1 month ago
Thank you for your wonderful review. We're delighted to hear that Julia provided such an excellent booking experience. Her informative, patient and cheerful approach, along with her dedication to finding the answers to your questions, is exactly the level of service we strive to deliver. We'll be sure to pass on your kind comments to her.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.