Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ROL Cruise | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 25,553 отзывов

Надежный клиент

8 years ago

I will recommend ROL 100% staff very helpfully I will be booking again with you thank you to all staff

Надежный клиент

8 years ago

Knowledgeable and helpful staff

Overall, a very good experience with with good knowledgeable and helpful staff

Надежный клиент

8 years ago

I had a query about the included Home to ship transfer and this was not resolved until I had to resort to contacting the company’s CEO.

Nicki Blackford

ROL Cruise

8 years ago

Sorry to read about your experience, I understand that a senior member of our Customer Services team has assisted in resolving the issues with regard to your transfers with the cruise line. We all wish you a most enjoyable cruise.

Надежный клиент

8 years ago

Just returned from the Easter Getaway. There were many problems on this cruise mostly beyond your control. However there were one or two things which were not good. Our cabins were very noisy- I...

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Nicki Blackford

ROL Cruise

8 years ago

Thank you for taking the time to speak with me today, I am pleased that we were able to discuss your future bookings and that you are satisfied that they have been reserved to your requirements. I do hope that your future bookings with us are 5 star.

Надежный клиент

8 years ago

Succesful booking of a Norwegian Fjords circular cruise

Their agent was very helpful during the booking process and outlined the various options that were available to us for the cruise trip. We did indeed recommend their service to friend who also booked...

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Надежный клиент

8 years ago

Helpful friendly service

Very helpful and friendly on the phone. Nothing questions were too difficult to answer. Would definitely book with ROL cruises again.

Надежный клиент

8 years ago

Very helpful and polite

Explained all thats I asked

Надежный клиент

8 years ago

ROL always explore and explain every option available. We are never hurried into making a decision.

Надежный клиент

8 years ago

First time cruisers need more information and accuracy is important

Well it began well. However as a beginner cruiser `I would have appreciated more information about the room I was booking e.g. it didn't have a sofa etc. When I upgraded I asked to change to 2...

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Susan Smith

ROL Cruise

8 years ago

Good Afternoon

I am disappointed to read that we have let you down in this instance. Please be advised that I have emailed a new itinerary document showing your request for twin beds. I have raised this issue with the relevant department. Thank you for your feedback and if we can be of any further assistance please do not hesitate to contact us.

Надежный клиент

8 years ago

Excellent

Excellent service by your Customer Service, she rang when she promised, very patient, and explained in detail the cruise we booked. Yes we would book again. Susan Sands

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Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

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