Lots of coaches and not enough seating in passenger lounges to accommodate them
Elderly and disable people including myself stood the whole hour crossing time.
The gents toilet was filthy.
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for the feedback which has been forwarded to the Exec team on each ship. We do limit the number of coaches allowed on each sailing and staff should always help to find spare seats when asked. Incidentally, we do have plans to increase the number of seats and toilets in 2014.
We were travelling with a small dog - tiny laptop Yorkie - and were forced to be confined to the "dog conservatories" which were cold, dark, damp, and with the terrifying proximity of larger dogs,...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We are very sorry to hear this - a change in our pet policy is being considered at the moment for the reasons you've described so please check the website towards the end of November for an update. In the meantime, thank you for travelling with us, we do appreciate it.
Both crossings today were VERY crowded. (0900 from East Cowes and 1630 from Southampton). The winter timetable leaves far too big gaps between crossings, especially between the 0715 and 0900 in the...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for the feedback, as you are probably aware we drydock and refit the ships during winter which means we have to reduce to a two ship timetable which is the reason for the 90 minute gap. We prefer the Eagle voice announcement too! Thanks again.
Дата покупки: 16/11/2013
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Подтверждено Feefo
12 years ago
Everything was as expected. No complaints ( other than the cost of course)
We have been regular travellers with Red Funnel for several years - having a holiday home on the island we travel many times throughout the year. The only two negative comments I have are firstly we...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for your constructive feedback. A change in the pet policy is under consideration at the moment and your comments re: Travel Card discounts have been fed back to the product team. In the meantime, thank you for travelling with us.
Дата покупки: 16/11/2013
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Подтверждено Feefo
12 years ago
Food very poor, no decent vegetables, not a very balanced diet!
Always good service both ends
Would use more if cheaper for residents
Vouchers good but why don't you give opportunity to register for local privilege card , I am sure that would please a lot of...
Treatment of regular commuters, esp foot passengers is very poor and inconsiderate of needs. Regular late docking and disembarking has major impact on customers.
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Sorry for the inconvenience, we are in the process of installing a brand new foot passenger gangway at our Southampton terminal and this means non-vehicle customers have to board via the main linkspan until it has been commissioned.
Set off early from the north of England due to the bad weather but had a decent run down. Arrived early, just in time for the earlier crossing, asked if we could get this and was told yes, paid a...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We are pleased you had a great time, many thanks for travelling with us, it is appreciated.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.