Return crossing, no operational toilets or refreshments either way. Very poor passenger communication.
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. This has been unprecedented problem which normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.
I was told that the ferry had been overbooked by one of the attendants who was closing the gates. Admittedly I was not within the half hour requirement before sailing but a lady in front of me was...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for the review and the useful feedback. We don't have a policy to overbook sailings but very occasionally a bad stow or a high proportion of large cars can cause problems.
Service was good. Customer phone services were very good indeed. Looking forward to the referb of the Red Falcon ship. One thing of concern:-
I tow a caravan. I am happy to travel on 'night-flyer'...
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Дата покупки: 10/12/2013
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Подтверждено Feefo
12 years ago
Sailings have always been on time. The staff are always helpful and polite.
Always clean tidy, and foods good. Only gripe is that there's not enough seating during busy periods and I've spent a few crossings sitting on the floor!!!
i have been to the isle of wight several times this year and have always been treeted with respect at all times , i travel by car and am dissabled , But havefound that you Always Treet Others As you...
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Дата покупки: 10/12/2013
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Подтверждено Feefo
12 years ago
Easy to book, easy to board, no fuss.
Дата покупки: 10/12/2013
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Подтверждено Feefo
12 years ago
excellent service runs on time, food wonderful, reasonable prices. That's three better than Wightlink
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.