I haven't been on holiday with you yet, so give me a chance, eh?
As for the booking, I wasn't sure if there would be a deposit to pay or the full amount. There is no explanation anywhere on your...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Hello and thanks for your feedback. Advice as to the deposit and balance payments is reached from the Travel Info tab then the How to Book page on the website. It's also clarified on the Booking Conditions which are linked from the same page or view viewable during the online booking process. I hope this helps - we do recognise that some information could stand out more on some of our web pages are currently working on this.
Regarding the glitch you reported with the email links sent on completing your booking, we are aware of a technical fault which affected our website on Sunday, and we're sorry for the frustration that this must have caused you.
Enjoy your walk along the Hadrian's Wall trail in July - if you have any further queries (or gripes) please get right back to us!
Angus Russell
Planning Manager
I have been dealing with you for many years and was always very satisfied with the service. My only problem is that it is difficult to reach you by e-mail. The info site doesn't reply, fortunately...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for your feedback - we believe the difficulty arose due to the time difference between Canada and the UK. Your email was received after our office had closed on Friday and wasn't picked up until Monday. We're however pleased to note that we were able to easily resolve your query over the phone.
Angus Russell
Planning Manager
thanks to alot of effort from your staff, I have managed to book the cabin of my choice on my forthcoming cruise and walk holiday.
Rosemary C. Kerridge
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
This is wonderful news! We are delighted that you have experienced an excellent customer service with us to date. We continue to do all we can to deliver excellence throughout.It is so delightful to know that you benefited from the professional and friendly support of our booking team. We wish you only memorable and enjoyable experiences with us always.
Kind regards
Darren Fields
Sales Development Manager
I had a wonderful holiday in Portugal, much of it thanks to our guide Tina.
She had planned excellent walks and organised excellent food for us throughout the 2 weeks.
I also enjoyed my trip to...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for your reviews following your two (completely) different holidays. Cuba can still be one of the great frontiers of travel; we're pleased you enjoyed your experience and weren't discouraged by the inevitable uncertainty that characterises trying to do anything in that part of the world. We do try to keep to plan, but it's not the easiest place in the world to do so! We see you're visiting a completely different island next - enjoy your Autumn holiday to Majorca.
Angus Russell
Planning Manager
The only improvement I would like to see would be regarding lunches. Instead of taking walkers to local supermarkets each day, I would prefer Ramblers Worldwide to organise lunches via their hotels....
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for your feedback - we continuously review the arrangements on each holiday, including the lunch arrangements, to best fit the nature of the holiday. We've forwarded your suggestion to the Product Manager for our Moroccan programme for consideration for future departures. In the meantime, we hope you enjoy your holiday to Marrakech in December.
Angus Russell
Planning Manager
Having travelled on several Ramblers' hutting tours rom the brochure, I am looking forward to going an a private one. The initial dispatch of the tour itinerary was slower than with the tours that I...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your valued feedback. Sometimes Hutting Tours can involve more complex itineraries, hence why they can be slightly slower at putting together. We wish you only memorable and enjoyable experiences with us always.
Kind regards
Darren Fields
Sales Development Manager
That is good to hear. You should expect to receive only a friendly and professional customer experience with us. We wish you only memorable and enjoyable experiences with us always.
Kind regards
Darren Fields
Sales Development Manager
The web site was easy to use and the documents came when advised
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for your valued feedback. We are delighted that you experienced an easy to use online service from us. Wishing you only memorable and enjoyable experiences with us always.
Kind regards
Darren Fields
Sales Development Manager
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.