The website booking process takes too long, too many clicks through a series of pages needed before completed. The website needs to be redesigned so less stages required and clearer information...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
You'll be pleased to hear that our IT team are already looking at the next version of our online booking process to make it simpler and faster.
We're sorry for the difficulty you experienced in trying to use your debit card which would be unconnected to our website - current payment card regulations mean that we are not permitted to process card payments ourselves directly. The law requires that all card payments have to be routed through an authorised secure third party payment card handling system and the card issuer's own security systems as well. No card details are stored at any time on any of our own networks.
We hope you enjoy your next holiday with us later this Autumn.
Angus Russell
Planning Manager
Whilst all staff have given me excellent service, I must mention Monica who went the extra mile to get me the holiday I wanted.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your recent review.
We are delighted that you have received an excellent service from our staff. You mention specifically Monica who is a real gem and like with all our members of the team, always tries to leave our clients with a happy and stress-free conclusion to their bookings with us.
Wishing you only enjoyable and memorable experiences with us always.
Kind regards
Darren Fields
Sales Development Manager
I received no response to my email to info@ramblers etc so poor
Fortunately I had Bill Coopers address in the Ramblers Office and he sorted my enquiry out promptly so excellent
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Many thanks for your feedback; we're pleased to hear that when we made contact we were able to resolve your query promptly and without further difficulty. Of more concern is that we have been unable to find any record of your original email query on our system. Despite this unexpected frustration we hope you enjoy your holiday later this month.
Angus Russell
Planning Manager
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.