Thanks, Lee – we really appreciate your kind feedback and are delighted you were happy with our customer service.
Отзывы о товаре
primrose-uk
Primrose
1 month ago
Thanks, Lee – we’re sorry about the initial rusting issue, but we’re really pleased our team could sort the replacements quickly and appreciate you taking the time to share such positive feedback.
primrose-uk
Primrose
1 month ago
Hi Lee, thanks for getting in touch. If you meant to share a review or ask a question about your order or a product, could you type a few more details so I can help?
Very efficient service, good quality product, however, the instructions could have been clearer
primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback – we’re delighted you’re happy with the product and service. 😊 We’re sorry the instructions weren’t clearer and will pass this on to our team to improve them.
Thank you for your review – I’m glad to hear your Green Ceramic Frog Solar Water Feature arrived quickly! Enjoy your new water feature.
Отзывы о товаре
primrose-uk
Primrose
1 month ago
I’m really sorry to hear this, especially after such a short time with your Green Ceramic Frog Solar Water Feature. Please email our customer care team with your order details so we can look into a replacement or refund and help with the return process.
Hi Sandie. That’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else!
Отзывы о товаре
primrose-uk
Primrose
1 month ago
Thank you so much, Sandie – we’re delighted to hear your order arrived so quickly and that you’re pleased with the quality and comfort of the set. 😊 Thanks for recommending us!
Дата покупки: 10/08/2026
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Подтверждено Feefo
1 month ago
The service was very good quick delivery. Just the product is poor I feel
primrose-uk
Primrose
1 month ago
Thanks for your feedback and I’m glad delivery was quick; I’m sorry the product didn’t meet your expectations. Please email our team with your order details so we can look into this and try to put things right.
Отзывы о товаре
primrose-uk
Primrose
1 month ago
Thanks for sharing this; I’m sorry both the assembly and the lack of results so far have been so frustrating. The repeller can take up to around 3–4 weeks to have full effect, but if you’d like us to look into your order or options, please email our customer care team.
Thank you, Marilyn — we’re so pleased you found ordering easy and your delivery arrived quickly! We really appreciate you taking the time to leave this lovely feedback.
Отзывы о товаре
primrose-uk
Primrose
1 month ago
Thanks, Marilyn – we’re really pleased to hear you’re happy with the quality of the bamboo and wire, and hope it keeps your borders looking great for many years.
The courier didn't deliver on the day I paid extra for, I waited in all day ,and Primrose refunded me the whole delivery charge.
primrose-uk
Primrose
1 month ago
Thank you for sharing this – I’m glad we were able to refund your delivery charge after the missed courier date, and we really appreciate your understanding.
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primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback and for choosing us again – we’re delighted the screening is proving sturdy and perfect for hiding those unsightly areas in your garden. 🌿
The item took a long time to arrive and although I knew it would, I received no update until I contacted Primrose. Their response was quick and accurate about when the item would arrive.
primrose-uk
Primrose
1 month ago
Thank you for your feedback and patience – I’m glad our team were able to give you an accurate update, and we’ll certainly look at how we can improve our proactive delivery communications.
Отзывы о товаре
primrose-uk
Primrose
1 month ago
Thank you for your lovely review and for sharing how you’re using the container as a lily pond – it sounds fantastic. I’m sorry it took so long to arrive, but I’m glad you’re pleased with the quality overall.
It was awful. One excuse after another over a month ( promised within 2-3 working days). Never delivered in the end.. I’d never consider buying from again except out of curiosity!
primrose-uk
Primrose
1 month ago
I'm really sorry we let you down with the repeated delays and non-delivery. This isn't the experience we want for our customers, and your feedback will be used to improve our service.
Отзывы о товаре
primrose-uk
Primrose
1 month ago
It’s always disappointing to hear we’ve let ourselves down – but thanks for sharing your experience, it will help us get better. Would you be happy to give us another chance? If so, please contact us on info@primrose.co.uk so we can look into this for you.
Thanks, Paul – we’re really pleased you’re happy with the pots, value and our delivery service! 🌿
Отзывы о товаре
primrose-uk
Primrose
1 month ago
Thanks so much, Paul – that’s a fantastic review! Here at Primrose we work very hard to give great service, so I hope this means you might shop with us again.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.