Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Petcover Australia

Просмотр всех 2,303 отзывов

Надежный клиент

Подтверждено Feefo

10 years ago

No follow up with DD issues

I have been in contact to ensure the correct BSB ACCT for my payments - but the payments have not been fixed to the correct details and no one has contacted me since as outlined. Its distressing as...

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Petplan Australia

Petcover Australia

10 years ago

Hi Alexandria

Thank you for your feedback. I will pass this on immediately to the Accounts Department to try and get this rectified for you.
I will provide an update when we have investigated.

Kind Regards

The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Alexandria

Just an update :)
The Accounts Department gave you a call regarding this.

Kind Regards

-The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Alexandria

I was just informed that your number was disconnected, so they have emailed you regarding this :)

Kind Regards

-The Petplan Team

Надежный клиент

10 years ago

Good afternoon, I dont have my personal phone on me till after 7pm unless I am anticipating a call. Apologies. noted an email has been send - I have to email the accounts team back. However, when I reply to that email - it fails to send through - is there an alternate address I can use? I will pass on my work line to the accounts Dept through a private message so we can sort this out! Thanks, Alex

Дата покупки: 04/06/2016

William

Подтверждено Feefo

10 years ago

Что William сказал(-а) о Petcover Australia:

life saver

Greatjob, your service saved our cats life

Petplan Australia

Petcover Australia

10 years ago

Hi William

Thank you very much for your feedback!

We hope it is all smooth sailing from here for your furry friend.

Kind Regards

-The Petplan Team

Дата покупки: 16/06/2016

martha

Подтверждено Feefo

Forest Lake

10 years ago

Что martha сказал(-а) о Petcover Australia:

Good value and peace of mind.

I like the security of knowing I can take my dog in for a consultation without extra charges. That gives me peace of mind, especially with one very old dog and one new puppy. Also access to...

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Petplan Australia

Petcover Australia

10 years ago

Hi Martha

Thank you very much for your feedback!
We are glad you are enjoying our service thus far.

Kind Regards

-The Petplan Team

Дата покупки: 15/06/2016

Надежный клиент

Подтверждено Feefo

10 years ago

greatful for your amazing customer rep

Your customer rep Kirsty Smith was so extremely helpful with my tech issue regarding one of our petplan policy's.

Petplan Australia

Petcover Australia

10 years ago

Hi Claudia

Thank you very much for your feedback! I will personally pass this onto Kirsty and the Sales Department Management Team.
Have a great weekend!

- The Petplan Team

Дата покупки: 30/04/2016

Надежный клиент

Подтверждено Feefo

10 years ago

Ran around in circles but got there in the end.

First attempt the website broke and I wasn't able to complete the sign up. They then emailed me saying they noticed I hadn't finished and attempted to do it via email. I replied saying that would...

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Petplan Australia

Petcover Australia

10 years ago

Hi Adam

Thank you very much for your feedback. In regards to the 4 weeks free, our Sales Department have tried to get in touch with you and have left you a voicemail.

Kind Regards

- The Petplan Team

Дата покупки: 14/06/2016

Donna

Подтверждено Feefo

10 years ago

Что Donna сказал(-а) о Petcover Australia:

Very happy with customer service staff at petplan

Great product at a great price. Thanks

Petplan Australia

Petcover Australia

10 years ago

Hi Donna

Thank you very much for your feedback! I shall pass it onto the Sales Team!

Have a great day.

-The Petplan Team

Дата покупки: 13/06/2016

Надежный клиент

Подтверждено Feefo

10 years ago

Multiple Policies

I am curious as to why when having multiple policies (3 dogs) the discount offered is not taken across the multiple policies immediately but is applied only when each policy is renewed. It can be...

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Petplan Australia

Petcover Australia

10 years ago

Hi Robyn

Thank you for your feedback, I will pass this onto the Underwriting Department so they can investigate into this situation.
Have a good day!

- The Petplan Team

Дата покупки: 13/06/2016

Carol

Подтверждено Feefo

Pemberton

10 years ago

Что Carol сказал(-а) о Petcover Australia:

i would prefer to have hard copies of everything rather than emails etc

Operator was helpful, explained everything clearly

Petplan Australia

Petcover Australia

10 years ago

Hi Carol

Thank you very much for your feedback! We are glad you found our operator helpful.
Have a great day.

- The Petplan Team

Дата покупки: 13/06/2016

Надежный клиент

Подтверждено Feefo

10 years ago

Rottweiler puppy

Prompt & reliable

Petplan Australia

Petcover Australia

10 years ago

Hi Sam

Thank you for your excellent feedback!
Have a great day!

- The Petplan Team

Дата покупки: 13/06/2016

Надежный клиент

Подтверждено Feefo

10 years ago

Just wondering why I paid for a full month in lieu for the plan when it was not approved until the end of the June month? otherwise the service was good except the email had been misplaced so my...

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Petplan Australia

Petcover Australia

10 years ago

Hi Lynne

Thank you for your feedback. I will pass this onto the underwriting department for clarification.

Have a great day.

- The Petplan Team

Дата покупки: 07/06/2016

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Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

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