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Отзывы о Petcover Australia | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 2,292 отзывов

Надежный клиент

Подтверждено Feefo

9 years ago

Easy and simple to set up

The process of setting up pet insurance was quick and simple . All my questions answered quickly and efficiently.

Petplan Australia

Petcover Australia

9 years ago

Hi Janine and Simon,

We're happy that your set up process was easy to do and that we could help you out along the way. Thanks for the feedback.

Kind regards,

The Petplan Social Team

Дата покупки: 03/07/2017

Надежный клиент

Подтверждено Feefo

9 years ago

I am a long term customer & am more than happy with Petplan

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Valerie & James, we're glad that you're covered for the unexpected with us!

Kind regards,

The Petplan Social Team

Дата покупки: 28/06/2017

Graham Turk

Подтверждено Feefo

9 years ago

Что Graham Turk сказал(-а) о Petcover Australia:

Customer service needs overhauling

I don't have a good thing to say. Horrible service. Takes forever to get a claim sorted No response time. The worst experience I have ever had with a company. I have written 2 emails asking for...

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Petplan Australia

Petcover Australia

9 years ago

Hi Graham,

We're sorry to hear about your experience so far. If you would like to email marketing@petplan.com.au with your policy number and a little more information about your claim and what it is exactly you wanted sorted on your account, we'll be happy to help you out.

Kind regards,

The Petplan Social Team

Дата покупки: 07/04/2017

Надежный клиент

Подтверждено Feefo

9 years ago

No correspondence - poor service - ombudsman review

This is the letter I wrote on the 27th February and now it's the 5th April. Absolutely no correspondence has been received. Not happy. To whom it may concern, I spoke to a number of...

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Petplan Australia

Petcover Australia

9 years ago

Hi Mel,

We've had a look at your policy and it seems that your policies are both active. It's standard procedure for when an application is denied for certain reasons that a notification is sent to the applicant. If you would like to discuss this further please call 1300 738 225 or you can email info@petplan.com.au

Kind Regards

The Petplan Social Team.

Надежный клиент

9 years ago

Yes I'm sure it's standard procedure when an application is denied a notification is sent but that correspondence did not reach me, hence my complaint and the assumption my pet was covered. Poor communication still because i wrote directly to the company and they have not even paid respects to my complaint. Woeful, pathetic management - swept under the carpet.

Дата покупки: 13/02/2017

Megan Bell-Jones

Подтверждено Feefo

9 years ago

Что Megan Bell-Jones сказал(-а) о Petcover Australia:

It was extremely poor. Two months after I had rung to continue cover I discovered it had not been done and my puppy want covered at all! I had to ring back 2 more times to follow up... no one rang me!

Petplan Australia

Petcover Australia

9 years ago

Hi Megan,

We apologise for any inconvenience this may have caused and we assure you this is not normal practice. If you have any further issues feel free to contact us either by phone, email or through our facebook page.

Kind regards,

The Petplan Social Team

Дата покупки: 14/03/2017

Надежный клиент

Подтверждено Feefo

9 years ago

Great over the phone service, detailed and honest.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Natalie, we're happy we could help you out with setting up your policy!

Kind regards,

The Petplan Social Team

Дата покупки: 23/04/2017

Надежный клиент

Подтверждено Feefo

9 years ago

they explained every plan and any questions I needed to know, made me feel at ease knowing I was buying a good product.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Elaine, we're happy we could help you out with setting up your policy and thoroughly explain it to you!

Kind regards,

The Petplan Social Team

Дата покупки: 25/04/2017

Carol Watt

Подтверждено Feefo

9 years ago

Что Carol Watt сказал(-а) о Petcover Australia:

The staff were very helpful and friendly and answered any questions I had

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Carol, we're happy we could assist you with setting up your policy.

King regards,

The Petplan Team

Дата покупки: 27/04/2017

Надежный клиент

Подтверждено Feefo

9 years ago

I have only had 2 phones from Pet plan so it's hard to rate it yet. First experience seemed a little pushy and sales related but the second phone call was when I signed up and it was very informative.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the great feedback, we're happy you decided to insure your pet with Petplan!

Kind regards,

The Petplan Social Team

Дата покупки: 24/04/2017

Lyle Craddock

Подтверждено Feefo

9 years ago

Что Lyle Craddock сказал(-а) о Petcover Australia:

Plan not finalising.

The company itself has a great offer with its insurance plans. I did run into issue attempting to take out a second policy where the plan never finalized and I had to call back to follow up why it...

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Petplan Australia

Petcover Australia

9 years ago

Thanks for the great feedback Lyle, we'll be sure to take this issue on board for the future.

Kind regards,

The Petplan Social Team

Дата покупки: 18/04/2017

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