The route was mostly terrific and planned pretty well. The hotels were okay--slightly better than hostels, but clean and convenient. We found along the way that other tour companies were much more...
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Sean
Follow the Camino
6 years ago
Hi Kathryn
Thank you for providing this feedback, we are sorry that you feel that the experience did not match up to your expectations.
I have talked to the Sales Team about this feedback. We have no record of you contacting us via the 24/7 emergency phone number at any stage during your holiday, so were not able to address any of your concerns at the time.
The route that you traveled on is one of our most popular, with many of our staff and 100s of customers having walked this particular route. We are confused of any part of it that could be described as having treacherous conditions.
Also we can't guarantee that all hotels will have elevators, this is something outside of our control.
Again, thank you for this feedback and we are sorry you feel your expectations were not met.
Regards,
Sean
Отзывы о товаре
Дата покупки: 25/05/2019
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TC
Trusted Customer
6 years ago
Что Trusted Customer сказал(-а) о Follow the Camino:
Patricia is amazing... Great service
.. So so personal... 2nd year.. 2nd trip.. Great accommodation.
The only minus is the maps.. Needs serious updating
Sean
Follow the Camino
6 years ago
Hi Darragh
Thanks very much for you kind feedback, very happy to hear that you are traveled on the Camino several times and enjoyed yourself. I have passed your feedback to Patricia too, she was very happy to hear this.
In terms of some maps, we know there are challenges keeping them as accurate and up-to-date as possible, mainly because directions and landmarks change from time to time when local councils introduce alternative paths through towns. We are always trying to improve in this area.We have just launched a mobile app especially for our clients that automatically takes the latest directions from a mapping system and also provides a feature to alert you when you go too far off the recommended track. We will also be showing different points of interest along the way, including cafes, restaurants, important churches etc.
Regards,
Sean
Отзывы о товаре
Дата покупки: 25/08/2019
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Trusted Customer
Carlow Ireland
6 years ago
Что Trusted Customer сказал(-а) о Follow the Camino:
Loved every minute of my first Camino adventure.. accomodations were fab and the transfers were really efficient. An experience I really look forward to repeating very soon. :)
Sean
Follow the Camino
6 years ago
Hi Clare
Thanks for your feedback, we love it when we hear from a first-time Camino walker who really wants to experience it again.
This for us is what the Camino experience is all about - it grows on people and calls them back again.
Regards,
Sean
Отзывы о товаре
Дата покупки: 30/05/2019
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Trusted Customer
6 years ago
Что Trusted Customer сказал(-а) о Follow the Camino:
Our second trip with Follow the Camino. Their help was appreciated. Maps and instructions were accurate. Luggage service was effective. Communication was appropriate. We will use them for our next...
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Sean
Follow the Camino
6 years ago
Hi Jay
Really great to hear such positive feedback from a repeat client.
Delighted that you had a great second trip.
Regards,
Sean
would have been nice if they had listened to exactly what was needed and not booked us in different hotels without telling us. and not charged us for a transfer that we had not requested and when we...
If you’re considering a journey on the famous Camino de Santiago, you’ve come to the right place! Our Camino experts have a wealth of experience and have been planning walking and cycling holidays for our loyal customers for over a decade.
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Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
If you’re considering a journey on the famous Camino de Santiago, you’ve come to the right place! Our Camino experts have a wealth of experience and have been planning walking and cycling holidays for our loyal customers for over a decade.
