Have always received excellent service from Jocelyn and Birgit. This booking has been no different.
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Надежный клиент
9 years ago
Rip off
Customer service is great. I just feel that because the scheme as a whole is a rip off leaving me dissatisfied.
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Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о My241 Rewards:
Good service, friendly assistance and great result.
I was impressed by the service which involved ,keeping me informed of the time I had before my eligibility expired as well the options on offer. I am also very pleased with our end result which...
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Trusted Customer
Christchurch NZ
9 years ago
Что Trusted Customer сказал(-а) о My241 Rewards:
Fast service.
I had researched the cruise and cabins before I phoned so booking was easy.
Friendly service.
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Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о My241 Rewards:
The staff were so lovely & helpful. We are first time sailors.
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Надежный клиент
9 years ago
241 vouchers - are they worth it?
I don't believe I am getting value for money from the 241 vouchers for the cruises I've booked. I have seen better value for money had I booked through the internet (not Ice Vacations). I won't be...
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Customer Service
My241 Rewards
9 years ago
Thank you for your feedback. We currently have over 3,500 cruises with over 40,000 cabin categories available on our 241 program. Whilst not all cruises are available on the program we are always striving to increase our inventory, which changes on an almost daily basis. Our 241 program is based on the full (not discounted) price of the cruise. Unfortunately we have no control over when and what discounts/promotions the cruise lines can sometimes run. We can see that on your cruise you have saved $700 against the cruise lines lowest promotional fare, representing great value for money. We are sorry that you felt that you were not getting great value for money on our 241 program, however we hope this clears things up. We will pass this feedback onto our cruise team and we are glad you found out staff to be pleasant and helpful. We look forward to sending you and your party on a memorable cruise. Plus looking after you every step of the way between now and then. If you have any further questions regarding your cruise then please feel free to give us a call and we will be happy to help any way we can.
Надежный клиент
9 years ago
Thank you for your response. I'd like to add too that I've only cruised through Ice Vacations, so I wasn't exactly sure what I should expect. I have spoken to people on cruises (and witnessed others) who seem to have had a more personal experience. The following examples may sound minor, but to me I felt like I'd missed out on somthing. For example, people advertise their booking centre by wearing their travel company lanyard. I'm on to my 3rd cruise now and decided to mention it this time. Your travel consultant said you do have them and posted them out to me. Why is it that I've had to wait until my 3rd cruise to find out that you can supply these? What else do you offer but won't share until the customer asks for it. And the other is that no-one told me about theme nights when I booked the first time. I had to find out for myself. Maybe your consultants need to spend that little bit extra time to talk to the customer to find out whether or not they've travelled before, and offer extra information, tips etc to people who are new to the experience.
I am aware that you don't have access to all cruises. I came across that very early in joining the club. But now I'm aware of it I have tried to work in with you. But I'm sure you can understand it does get confusing when you're quoting one price and I can get (sometimes a lot) cheaper elsewhere. With bonuses, such as on board credit - which you don't offer. It all adds up. And we're all trying to save $$ wherever we can.
Customer Service
My241 Rewards
9 years ago
Thank you for your quick response. This is fantastic feedback for the team. We will ensure this is certainly passed onto the team for further training in the future.Thank you for continuing to choose us and hopefully we will continue to improve our customer service levels for your next trip. If you have any further questions relating to your cruise then please feel free to call the team.
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Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о My241 Rewards:
Sylvia Lawrence has provided me with excellent service
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Надежный клиент
9 years ago
Great service
Very friendly & helpful with all information given.
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Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о My241 Rewards:
They were friendly and took the time to explain an discuss.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
If you have any further questions regarding your cruise then please feel free to give us a call and we will be happy to help any way we can.