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Отзывы о Mazda Insurance & Accident Aftercare | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 867 отзывов

Надежный клиент

Подтверждено Feefo

8 years ago

An efficient, speedy and very caring response

Every thing was dealt with with great understanding and care in a horrible situation. Nothing was too much trouble.

Peter

Подтверждено Feefo

8 years ago

Что Peter сказал(-а) о Mazda Insurance & Accident Aftercare:

The curtesy car was not what I asked for, delivered to early one week before they gave instructions to start the work, picked up a week after the car was ready Will not use again if the occasion...

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Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

We're very sorry to hear about your recent experience with Mazda Accident AfterCare. This is not our usual standard of service and I have informed our Customer Experience Team who will look into this and contact you to resolve the issues you faced.

Надежный клиент

Подтверждено Feefo

8 years ago

Poor communication and service

The communication to organise the car repairs and to liaise with us to resolve as quickly as possible was poor. We continually had to chase up for progress on getting the car booked in to be...

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Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Thank you for your feedback, we're sorry to hear that the service you received was not our usual standard of service. I have informed our Customer Experience Team who will contact you to discuss this further and hope to resolve the issues you faced.

Надежный клиент

Подтверждено Feefo

8 years ago

Will use my insurer directly if a next time! Mis-sold by the salesman.

The initial care and assistance at the time of the accident was second to none. Down hill from there on. I’ve had to liaises between everyone, remind the claims handler where the car was on numerous...

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Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

We're very sorry that the service you received was not our usual standard. I have informed our Customer Experience Team who will contact you shortly to hope to resolve the issues you faced. Thank you.

Clare

Подтверждено Feefo

8 years ago

Что Clare сказал(-а) о Mazda Insurance & Accident Aftercare:

Good outcome, but took a long time and not strictly finished yet.

I'm happy with the final outcome, the car was repaired to a very high standard and the courtesy car was very adequate. However, the repair start was delayed 3 weeks while the insurance companies...

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Peter

Подтверждено Feefo

8 years ago

Что Peter сказал(-а) о Mazda Insurance & Accident Aftercare:

Impressed

Really good service all round

Надежный клиент

Подтверждено Feefo

8 years ago

Good repair job - appreciated the delivery & collection of a courtesy car. All hassle-free.

Надежный клиент

Подтверждено Feefo

8 years ago

Poor service overall. Not happy at all.

Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Thank you for reviewing your experience with Mazda Insurance. We're very sorry to hear that the service you received was not our usual standard. I understand that our Customer Experience Team have been in contact with you to discuss these issues and I understand that they're being looked into. We are sorry for the inconvenience caused.

Надежный клиент

Подтверждено Feefo

8 years ago

Kept me up to date.efficient.helpfull.

Excellent service.

Deborah

Подтверждено Feefo

8 years ago

Что Deborah сказал(-а) о Mazda Insurance & Accident Aftercare:

Could do better.

The process seemed to take a long time and also had to call back as phone calls and email not returned. The car was return with the dashboard and the front of the windscreen with a layer of fine dust...

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