Отзывы о Mazda Insurance & Accident Aftercare

Many thanks for your feedback. We’re sorry to hear that the service you received was not our usual standard. We hope your vehicle is now in its pre-accident condition and please be assured this has been raised to our Claims Director who will address your points with the repair centre in order to improve their services. It is very unusual for this repair centre, but clearly not acceptable. Please accept our sincere apologies and once again thank you for bringing this to our attention.

Many thanks for providing feedback Peter. With regards to the provision of the hire vehicle, we always try to provide a similar make and model where we can, however, at the time we had no Mazda vehicles available for you. In terms of the length of repair, please accept our apologies for this but it was due to the lack of availability of a part for your vehicle, which we continued to push to obtain. It is unfortunate this happened and is quite unusual, but it does happen from time to time and, as you point out, being in the middle of the pandemic did not help this situation. Once again, please accept our apologies for this delay.