Service was 5 star, you barely needed to do anything, thanks for making the trip so smooth.
Отзывы о товаре
Kim Devereux
Luxury Gold
9 months ago
Thank you for sharing your feedback about your recent "Croatia and the Dalmatian Coast Lower Deck" holiday. We're pleased to hear you enjoyed aspects of your trip, including the pacing, the hotels, and the ship. We appreciate you considering traveling with us again.
Thank you for sharing your wonderful feedback on the Croatia and the Dalmatian Coast Upper Deck tour. We're thrilled you enjoyed the historical sites and natural beauty. It's fantastic to hear that you had such a positive experience.
We appreciate you taking the time to share your review.
The service was excellent, always very helpful with questions over the phone
Отзывы о товаре
Kim Devereux
Luxury Gold
9 months ago
Thank you for sharing your wonderful feedback on your Timeless Scandinavia tour. We're thrilled you enjoyed the itinerary, the cities, the hotels, and the food. It's especially pleasing to hear you had a fantastic Travel Concierge. We appreciate you taking the time to let us know about your positive experience.
Дата покупки: 09/08/2025
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KW
K Westbrook
Подтверждено Feefo
9 months ago
Отзывы о товаре
Kim Devereux
Luxury Gold
9 months ago
Thank you for sharing your feedback on your Ultimate Ireland tour. We're thrilled to hear you enjoyed the small group experience and that you connected with fellow travellers. It's also wonderful to know that your on The Road Team contributed positively to your trip. Thank you for being our guest.
Thank you for sharing your feedback on your Ultimate Ireland experience. We're glad to hear you enjoyed your time exploring the country. It sounds like the home visits and meals were a nice touch, and the welcome at the castle must have been a memorable moment. We appreciate you sharing your experience.
Extremely incompetent, only this time around - Majesty of the Rockies
Отзывы о товаре
Kim Devereux
Luxury Gold
9 months ago
Thank you for sharing your honest experience with us here. We want to let you know that our Guest Relations department has received your feedback, and one of our team members will contact you directly in due course to address these concerns. Thank you for travelling with us.
Дата покупки: 16/08/2025
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Надежный клиент
Подтверждено Feefo
9 months ago
Отзывы о товаре
Kim Devereux
Luxury Gold
9 months ago
Thank you for travelling with us once again and for taking the time to share your thoughts following your recent Luxury Gold tour. We truly value your continued support and loyalty, and we’re grateful for your honest reflections.
We’re pleased to hear that you found the itinerary more balanced this time and that you appreciated the cordiality of both the Travel Director and Coach Driver. Your feedback about the coach experience and the overall structure of the tour is very helpful.
That said, we’re sorry to learn that several aspects of the journey did not meet your expectations. We understand your concerns regarding the amount of free time in certain locations, and we agree that optional excursions can greatly enhance the experience on such days. Your suggestion will be shared with our Product Team for future planning.
We also regret that the communication around daily schedules and departure times was insufficient. Clear and timely information is essential, and we will review our processes to ensure guests are better informed throughout their journey.
Your comments about the group dynamics, dining experiences, and hotel room allocations have been noted with care. We understand that preferences vary, and we’re sorry that the group meals and Michelin-starred experience did not align with your expectations. We will certainly reflect on how we can offer more flexibility and comfort in these areas.
Lastly, we’re disappointed to hear that this tour did not feel as rewarding as your previous ones. We strive to deliver exceptional value and memorable experiences, and it’s clear we fell short on this occasion. Please accept our apologies.
Thank you again for your candid feedback. It is through comments like yours that we can continue to improve and evolve. We hope to have the opportunity to welcome you back in the future and provide a journey more in line with the high standards you’ve come to expect.
Дата покупки: 07/08/2025
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Надежный клиент
Подтверждено Feefo
9 months ago
Отзывы о товаре
Tebo
Luxury Gold
9 months ago
Thank you for your feedback on your Timeless Scandinavia tour. We're delighted to hear you found it relaxing and appreciate you taking the time to share your experience with us. We hope you'll travel with us again soon.
There are typos in this question so I don't know what the question is in order to answer it
Kim Devereux
Luxury Gold
9 months ago
Thank you very much for choosing to travel with us and for taking the time to share your experience.
We’re delighted to hear that the itinerary offered a meaningful overview of England and parts of Scotland, and that your time in London beforehand allowed you to explore additional places of interest. It’s wonderful to know that the coach met your expectations and that both the Travel Director and Coach Driver contributed positively to your journey. Your kind words about the Travel Director’s personable approach and Coach Driver’s skill behind the wheel are greatly appreciated and will be shared with them.
We also value your constructive suggestions regarding the itinerary. Providing more detailed information further in advance is a helpful recommendation, and we will certainly take this on board to better support our guests in planning their personal travel.
We’re sorry to hear that the accommodation in the Lake District did not meet your comfort expectations. Your comments about the lack of air conditioning and limited breakfast options have been noted and will be reviewed with our hotel partners to ensure improvements are made.
Thank you again for your thoughtful feedback and for recommending the British Royale tour. We hope to have the pleasure of welcoming you on another journey in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.