The service from beginning to end was exceptional!
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Kim Devereux
Luxury Gold
8 months ago
We're so pleased to hear you enjoyed the Majestic Japan itinerary and that it met your interests. It's wonderful to know that the journey from the cities to the northern region of Japan was exceptional. We're also glad to hear that your travel expert enhanced your experience. Thank you for being our guest.
*Personal information removed by Feefo* is absolutely amazing. Her energy is lovely and she made the trip exceptional. The coach driver was also exceptional.
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Kim Devereux
Luxury Gold
8 months ago
Thank you for sharing your experience. We are so pleased to hear that the Travel Concierge helped make your trip exceptional, and that you had a great experience with the Coach Driver. It's wonderful to know you had such a positive time.
Every detail was catered for. The tour was professional and personal. Staff were wonderful. Rooms were perfect. Food was delicious.
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Kim Devereux
Luxury Gold
8 months ago
Thank you for your wonderful feedback. We are so pleased to hear that you enjoyed your tour and that the Travel Concierge enhanced your experience. It's fantastic that the hotels, ship, waterfalls, and Dubrovnik stood out for you, and that you appreciated the local side tours. We are delighted that you'd consider travelling with us again.
Itinerary was well thought out. The quality of the tour guidance was consistent with what we expected and competent. Hotels were outstanding and food at hotels was good. Other limited food offerings...
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Kim Devereux
Luxury Gold
8 months ago
Thank you very much for travelling with us and for taking the time to share your thoughtful feedback. We truly appreciate hearing about your experience.
We are pleased to know that you found the itinerary to be comprehensive and well planned. However, we are sorry to learn that certain aspects of the cruising experience and dining arrangements did not meet your expectations. We understand your concerns regarding the balance of day and night cruising, as well as the limitations on beverages and the variability in meal quality. It is disappointing to hear that the welcome dinner did not create the positive first impression we always aim to deliver.
Please be assured that your comments have been shared with our operations and product teams for review. Feedback such as yours is invaluable in helping us identify where we can make meaningful improvements to ensure every part of the journey reflects the high standards of luxury and care that we promise.
Thank you once again for your candid feedback and for choosing to explore with Luxury Gold. We hope to have the pleasure of welcoming you on another journey in the future and to provide a more seamless and consistently exceptional experience.
Quality is an important feature and Luxury Gold did not disappoint. The hotels, special services, and special events resulted in an appreciation for Japan, its people, food, and beauty.
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Kim Devereux
Luxury Gold
8 months ago
It's wonderful to know that you found the experience of Majestic Japan so enriching, especially the cities, shrines, and cuisine, and the beauty of the north. We are thrilled that you discovered the essence of Japan. Thank you for being our guest.
Thank you for your positive comments. It is gratifying to hear that you enjoyed the itinerary, and the logistics were well handled. We are also pleased that you appreciated the pickup at Heathrow and that you liked the Travel Concierge. We appreciate your suggestion for future tours and will pass this on.
Airport pickups in Santiago below expectations, need to carry luggage for 15-20' walk outside airport, elevator rides to reach coach. Dedicated airport transfer from Lima airport not as posh as...
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Kim Devereux
Luxury Gold
8 months ago
Thank you very much for sharing your detailed feedback and for travelling with us. We truly appreciate you taking the time to share your observations about your recent journey.
We are sorry to hear that certain aspects of your experience did not fully meet your expectations, particularly in relation to airport transfers, coach comfort and some of the hotel standards. We understand how disappointing this must have been, especially when travelling with Luxury Gold where a seamless and elevated experience is anticipated. Your comments regarding the quality of land transportation and accommodation will be carefully reviewed with our operations team to ensure we uphold the high standards our guests expect.
It is encouraging to hear that you valued the inclusions within your itinerary, such as the minimal optional tours and thoughtfully arranged dinners for guests returning from full day excursions. We are also pleased that you found the local guides knowledgeable and engaging.
Thank you once again for your valuable feedback and for choosing to travel with us. Your insights help us continue refining the experience we offer. We hope we will have the opportunity to welcome you on another journey in the future and to deliver the exceptional level of luxury and care you expect.
We appreciate you taking the time to share your thoughts. We are glad to hear you had a generally positive experience. We are always striving to enhance our offerings, and your feedback is valuable in helping us do so.
Every detail was anticipated by our great concierge. Great hotels in the center of each city.
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Kim Devereux
Luxury Gold
8 months ago
Thank you for your wonderful feedback. We are so pleased to hear that you had a fantastic tour of Majestic Japan. It's great that you found every destination exciting and educational, and that you enjoyed the company of your travel companions. We appreciate you sharing your positive experience.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.