Thank you very much for travelling with us and for taking the time to share your feedback. We are sincerely sorry to hear that your recent journey did not meet the high expectations you had for a Luxury Gold experience.
We fully understand your disappointment regarding the inclusions, dining arrangements and overall sense of value. It is always our aim to provide exceptional quality and comfort, and we regret that certain aspects of your tour, such as the meal options and sightseeing experiences, did not reflect the standard we strive to deliver. Your comments about the tour stops and the lack of included meals have been shared with our Product and Operations teams for review to ensure that improvements can be made.
We are, however, pleased to hear that your Coach Driver provided excellent service and did his best to enhance your experience. We will make sure your kind words are passed on to him, as he will appreciate your recognition of his efforts.
We truly regret that this journey did not live up to the luxury you expected and deserve. Please know that your feedback is invaluable in helping us improve the experience for future guests. We do hope you might consider travelling with us again so that we may have the opportunity to restore your confidence in our brand.
Excellent service throughout the tour.
Bus drivers were excellent and it was nice to have umbrellas available on the bus for rainy days.
Shinkansen were very nice altho interiors were a little dated....
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Отзывы о товаре
Kim Devereux
Luxury Gold
8 months ago
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you enjoyed the itinerary, especially the visits to the Hiroshima Peace Museum, the Kyoto maiko Kyo-kaiseki luncheon and performance, the Tokyo National Museum, and the Oriase gorge nature walk and Onsen baths. We're also glad you found the food options and hotels to your liking and that you enjoyed travelling by Shinkansen.
Дата покупки: 01/10/2025
0
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JM
James Murtaugh
Подтверждено Feefo
USA
8 months ago
Отзывы о товаре
Kim Devereux
Luxury Gold
8 months ago
Thank you for your wonderful review. We are so pleased to hear that you had such an excellent experience on the Ultimate Italy tour. It sounds like the on The Road Team and the local guides helped create a memorable trip, and we're delighted you enjoyed the accommodations and meals, especially the dinner at the Machiavelli estate. We're glad you found the perfect balance of sightseeing and downtime.
Дата покупки: 28/09/2025
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Надежный клиент
Подтверждено Feefo
8 months ago
Отзывы о товаре
Kim Devereux
Luxury Gold
8 months ago
We are delighted to hear you enjoyed your trip, and that the Travel Conceiage and Coach Driver enhanced your experience. It's wonderful to know you found the trip incredible and would consider travelling with us again.
Дата покупки: 28/09/2025
0
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WK
Wayne Kronowski
Подтверждено Feefo
USA
8 months ago
Что Wayne Kronowski сказал(-а) о Luxury Gold:
Transfers from home to Italy were smooth as well as the trip back. The tour was great!
Отзывы о товаре
Kim Devereux
Luxury Gold
8 months ago
It's wonderful to hear that your experience with Ultimate Italy was so positive. We are thrilled that it exceeded your expectations.
I felt that we were not given the information to make an informed decision about taking this tour. If we had been told that we would be the only two people on tour I would not have proceeded with the...
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Отзывы о товаре
Kim Devereux
Luxury Gold
8 months ago
Thank you very much for travelling with us and for taking the time to share your detailed feedback. We are very sorry to learn that your recent journey did not meet your expectations, and we completely understand your disappointment regarding the lack of information provided prior to travel. It is understandable that discovering you were the only two guests on the tour would have affected your experience, particularly as you had anticipated being part of a larger group.
We regret that this was not communicated to you in advance, and we appreciate how important it is to be fully informed when making such travel decisions. Your comments regarding the tipping experience have also been noted, and we are sorry for any discomfort or inconvenience this caused. We acknowledge your expectation that gratuities would be included as part of a luxury travel experience and will ensure your feedback is shared with the relevant teams for review.
While we are pleased to hear that you enjoyed aspects of the trip itself, we truly regret that the experience as a whole did not reflect the high standards we aim to deliver. Thank you again for bringing these matters to our attention. We value your feedback greatly as it helps us to improve and ensure a better experience for our future guests.
Дата покупки: 27/09/2025
0
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NL
Norman Low
Подтверждено Feefo
CAN
8 months ago
Отзывы о товаре
Kim Devereux
Luxury Gold
8 months ago
Thank you for your feedback, we are delighted to hear you enjoyed the program and that your Travel Concierge and Coach Driver helped make your trip so smooth. We appreciate you taking the time to share your experience with us.
Дата покупки: 27/09/2025
0
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JM
James Moser
Подтверждено Feefo
8 months ago
Отзывы о товаре
Kim Devereux
Luxury Gold
8 months ago
We appreciate you choosing Luxury Gold, thank you for being our guest.
Дата покупки: 27/09/2025
0
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Надежный клиент
Подтверждено Feefo
8 months ago
Отзывы о товаре
Kim Devereux
Luxury Gold
8 months ago
Thank you for being our guest and travelling with Luxury Gold.
Excellent.
Loved the 5 star hotels with all the amenities, bars, restaurants, exercise rooms and pools.
Loved being picked up and dropped off, before and after the tour.
Service and attention to our...
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Kim Devereux
Luxury Gold
8 months ago
Thank you for taking the time to share your positive experience. We are thrilled to hear that you enjoyed the hotels and the amenities. It's wonderful to know that our team's service and attention to your comfort were appreciated.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.