Thank you for your thoughtful review. We are pleased to hear that you found your experience both relaxing and informative. Your feedback is greatly appreciated and inspires us to continue providing high-quality service.
Thank you for your review and for sharing your experiences regarding your recent holiday. We are pleased to hear that you enjoyed the itinerary, cruise ship, and the service provided by our on-the-road team.
We appreciate your feedback regarding the pricing and the tipping structure. Your concerns are valid, and we will take them into consideration as we continually strive to improve our service and ensure a fair compensation structure for our staff. We value your insights and hope to welcome you back in the future.
Дата покупки: 31/01/2026
1
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Надежный клиент
Подтверждено Feefo
4 months ago
Отзывы о товаре
Mantombi
Luxury Gold
4 months ago
Thank you for your feedback. We appreciate your suggestion regarding advance notice for tipping expectations and will ensure clearer communication in the future to help guests plan accordingly. Should you prefer, our Reservations Team can assist you in including gratuity costs in your booking, enabling you to settle this in advance of your travels. Thank you once again for your valuable feedback. We look forward to providing you with an even better experience in the future.
Service from the concierge and driver were excellent. Service at some of the hotels was not up to Luxury Gold standards. Check in at the Wellington Hotel was a mess. Breakfast in Havelock North at...
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Отзывы о товаре
Mantombi
Luxury Gold
4 months ago
Thank you for your thoughtful feedback. We are pleased that the itinerary and the expertise of both the Travel Concierge and Coach Driver met your expectations. Your comments regarding the hotel service and specific experiences in Wellington and Havelock North are noted and will be addressed with the Operations Department to ensure improvements. We appreciate you taking the time to share your insights, which are invaluable in our ongoing efforts to enhance the quality of our offerings.
The travel concierge and driver was terrific. The hotels, overall with one or two exceptions, were first-rate. The included meals were fine, but sometime too much food.
Отзывы о товаре
Mantombi
Luxury Gold
4 months ago
Thank you very much for sharing your thoughtful feedback. We are pleased to hear that you found the Travel Concierge and Coach Driver to be excellent, and that the itinerary allowed you to experience the diverse beauty of New Zealand. We appreciate your comments regarding the hotel selection and meal portions, as well as your observations about the length of some travel days. We value your insights and will use them to improve our future programmes.
Дата покупки: 21/01/2026
0
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BK
Bankim Kaji
Подтверждено Feefo
USA
4 months ago
Отзывы о товаре
Mantombi
Luxury Gold
4 months ago
Thank you for taking the time to share your feedback. We are pleased to hear that the tour, accommodation, Travel Consierge, and service met your expectations. Your positive remarks are greatly appreciated and will be shared with our team. We hope to have the opportunity to welcome you again in the future.
See prior comments. The hotels were also excellent. The only downside were some of th more remote locations.
Отзывы о товаре
Mantombi
Luxury Gold
4 months ago
Thank you for your wonderful feedback. We’re delighted to hear the hotels exceeded your expectations, and we appreciate your understanding regarding the remote locations.
The Travel Consierge will be thrilled to read your kind words. Her dedication and passion for providing excellent service truly shine through, and we’re so pleased she made your experience memorable.
We’ve noted your suggestion about adding a stop in the Marlborough district and will pass this along to our itinerary planning team.
Thank you for choosing us, and we hope to welcome you on another tour soon.
Our first Luxury Gold trip and it did not disppoint. New Zealand is beautiful and our itinerary was perfctly planned. Susie Ferkins as our guide and made the trip very special, highly recommend...
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Отзывы о товаре
Mantombi
Luxury Gold
4 months ago
Thank you so much for your wonderful review. We’re thrilled that your first Luxury Gold trip exceeded expectations and that you found New Zealand as beautiful as we do. It’s lovely to hear that the Travel Concierge made your Southern Drift experience so special. We’ll be sure to pass on your kind words to her. We hope to welcome you on another journey soon.
Дата покупки: 21/01/2026
0
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DH
David Howie
Подтверждено Feefo
CAN
4 months ago
Что David Howie сказал(-а) о Luxury Gold:
Pick up driver in Cairns was in wrong location
Отзывы о товаре
Mantombi
Luxury Gold
4 months ago
Thank you for your feedback. We appreciate you bringing the Cairns pick-up issue to our attention and are glad to hear you enjoyed the overall itinerary. We’ve noted your suggestions about extending the time in Sydney and including a Melbourne to Hunter Valley route. Your input helps us enhance future travel experiences. We hope to welcome you again soon and provide you with an authentic Luxury Gold travel experience that exceeds your expectations.
Дата покупки: 13/01/2026
0
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DK
David Kelly
Подтверждено Feefo
USA
4 months ago
Что David Kelly сказал(-а) о Luxury Gold:
excellent service overall.
Отзывы о товаре
Mantombi
Luxury Gold
4 months ago
Thank you for your feedback. We’re thrilled you enjoyed the itinerary and found your Travel Concierge knowledgeable and professional. We can’t wait to welcome you back for your next adventure.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.