Thank you for taking the time to share your detailed feedback. We greatly appreciate your recognition of the Travel Directors’ expertise and organisational skills, as well as your positive comments regarding the accommodation. Your observations about the pacing of the itinerary, time spent in transit, and opportunities for independent exploration are duly noted and will inform our ongoing efforts to enhance the experience for future travellers. We also acknowledge your concerns about the dining arrangements and certain aspects of the scheduled activities. Please be assured that your insights are invaluable in helping us refine our tours to better meet the expectations and preferences of our guests.
It was a trip of a lifetime. Very busy and much to see. Be physically prepared.
If there was one draw back would be airline transportation to some locations and maybe a bus would have been better....
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Отзывы о товаре
Загруженные мультимедийные материалы
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Mantombi
Luxury Gold
3 months ago
Thank you for sharing your thoughtful feedback regarding your recent journey to Egypt. We are pleased to hear that the experience was memorable and that you found the itinerary engaging and comprehensive. Your observations about the pace of the tour, transportation arrangements, and meal options are greatly appreciated. We recognise the importance of comfort and flexibility, especially during such an active itinerary, and will carefully consider your comments as we strive to enhance future programmes. Thank you again for your valuable insights.
We were well informed of our daily activities. The coach had luxury seating we traveled in first class comfort.
Отзывы о товаре
Mantombi
Luxury Gold
3 months ago
Thank you for sharing your thoughtful feedback. It is gratifying to hear that you found the tour comprehensive and that the daily activities and travel arrangements met your expectations. We appreciate your recommendation and are pleased that the experience proved memorable for you.
Дата покупки: 18/02/2026
0
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Надежный клиент
Подтверждено Feefo
3 months ago
Hotel breakfast was the best part of the meal experience but lunch and dinner services were 3 stars at best especially the drinks were so cheap and limited. If you need to charge more to provide...
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Mantombi
Luxury Gold
3 months ago
Thank you for sharing your feedback. We appreciate your positive remarks regarding our breakfast offering. We are, however, sorry to learn that lunch, dinner, and the drinks selection did not meet your expectations. Your observations regarding the quality and variety of food and beverages are valuable to us, and we will certainly take them into consideration as we review our dining services. Our aim is to enhance the overall experience for all our guests, and your comments will assist us in making necessary improvements.
Дата покупки: 20/02/2026
0
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AB
Annette Baker
Подтверждено Feefo
AUS
3 months ago
Что Annette Baker сказал(-а) о Luxury Gold:
Staff were lovely in hotels. Holi was a waste of time. Missing doing things on the itinerary disappointing. Indian wine provided with some dinners not good.
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Mantombi
Luxury Gold
3 months ago
Thank you for your valuable feedback. We are sorry to hear that aspects of your experience did not meet your expectations, particularly regarding the itinerary and the quality of some inclusions. Your comments about the scheduling and the selection of wine have been noted and will be carefully considered as we seek to improve our services. We appreciate your recognition of the hotel staff and have shared your feedback with the Operations Department. We appreciate your feedback and the opportunity to review your experience.
Дата покупки: 21/02/2026
0
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Надежный клиент
Подтверждено Feefo
3 months ago
Отзывы о товаре
Mantombi
Luxury Gold
3 months ago
Thank you for your thoughtful feedback. We are pleased to hear that you found the tour intellectually enriching and appreciated the depth of cultural experiences offered. We acknowledge your comment regarding the limited opportunity to enjoy the accommodation and its facilities, and will carefully consider this as we review our future itineraries. Your insights are greatly valued.
Дата покупки: 21/02/2026
0
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RH
Richard Kennedy-Head
Подтверждено Feefo
AUS
3 months ago
Что Richard Kennedy-Head сказал(-а) о Luxury Gold:
As per my previous comments, simplifying the customer experience whilst providing a personalised itinerary
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Mantombi
Luxury Gold
3 months ago
Thank you for taking the time to share your detailed feedback. We sincerely appreciate your positive comments regarding the itinerary, accommodations, and the exceptional guidance provided by Tien in Vietnam. Your suggestions concerning the balance of time between Ha Long Bay and Hanoi, as well as your observations on specific group activities, are invaluable and will be considered in our ongoing efforts to refine our tours.
We acknowledge your concerns regarding pre-departure communication and the complexity caused by multiple portals. Your expectation for a streamlined, personalised itinerary is entirely reasonable, and we regret any inconvenience experienced. Please be assured that we are actively working to enhance the clarity and integration of our customer communication, with particular attention to the issues you have highlighted.
Thank you once again for your constructive feedback, which is instrumental in helping us improve the overall experience for our guests.
Дата покупки: 20/02/2026
0
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Надежный клиент
Подтверждено Feefo
3 months ago
Excellent!
The only thing I would change is:
On the Nile cruise on the Tosca River boat.
The spa needs a better comfortable bed & head rest. My husband, daughter & I used the spa treatments a lot....
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Mantombi
Luxury Gold
3 months ago
Thank you very much for your thoughtful feedback. We sincerely appreciate your comments regarding the comfort of the spa facilities on the Tosca River boat and will ensure your suggestion about updating the massage table is passed on to the relevant team. It is encouraging to hear that you found the therapist’s service to be of such a high standard. Your insights are invaluable in helping us enhance the experience for all our guests.
As would be expected, nothing extraordinary
It was disappointing after being on other luxury tours
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Mantombi
Luxury Gold
3 months ago
Thank you for sharing your feedback. We are sorry to hear that the tour did not meet your expectations, especially regarding the aspects of luxury and group arrangements described in our brochure. Your comments about the group size, amenities, and communication are invaluable, and we regret any discomfort caused. We will review these points carefully to improve both our guest experience and the accuracy of our materials. Thank you for bringing these concerns to our attention.
Дата покупки: 18/02/2026
0
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Надежный клиент
Подтверждено Feefo
3 months ago
Отзывы о товаре
Mantombi
Luxury Gold
3 months ago
Thank you for your thoughtful feedback. We are pleased to hear that you found the tour well presented and our Travel Consierge’s expertise valuable throughout your journey in Egypt. Your comments regarding gratuities are appreciated, and we recognise the convenience of having these included in the overall price. This is certainly something we will consider as we continue to refine our offerings.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.