Wrong information given about product before purchase, so item not suitable when it arrived.
It was returned promptly, but no refund was given. I had to chase this on behalf of my elderly father. It...
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Отзывы о товаре
Дата покупки: 19/03/2019
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Надежный клиент
6 years ago
Unforgettable might want to wait until the customer is in receipt of their purchase BEFORE contacting and assessing the experience!
Katherine
Live Better With Dementia
6 years ago
Thanks for your feedback! We are sorry for the disappointment caused by receiving the feedback message. We will pass your feedback on for internal review. Currently, our feedback requests are automatically triggered after a certain time period but we can appreciate if there is any delay in the order, this message can come as a disappointment .
I hope I just got them at a bad time as they moved from Unforgettable to Living Better With - it took 13 days for the order to arrive and despite lots of nice customer service communication I thought...
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Katherine
Live Better With Dementia
6 years ago
Thanks for your recent feedback. We are sorry to hear you were affected by delivery delays due to our recent merger with Live Better With. Please be assured that we are now in a position where orders are being delivered well in the expected delivery time frame. We appreciate the patience in all those affected customers, so thank you for your understanding. In regards to the packaging, thank you for this feedback. It isn't something that has been noted in the past however we will take your comments on board and will do what we can to be more discreet on our packaging in the future. Thank you again for your feedback. If you have any future enquiries please do not hesitate to contact us.
Отзывы о товаре
Katherine
Live Better With Dementia
6 years ago
Thanks for your feedback! The casing inside the pets is currently as it is to protect the internal mechanism that allow it to look like it is breathing, however we will certainly pass the feedback to the manufacturer for future reference if they were to re-work the item. Thank you again, and if you have any further enquiries please do not hesitate to contact us.
Дата покупки: 08/07/2019
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SE
Susan East
6 years ago
Что Susan East сказал(-а) о Live Better With Dementia:
Excellent service and product.
I am about to order 2 more of this product for my mothers care home.
Katherine
Live Better With Dementia
6 years ago
Thank you so much for the lovely feedback! If you need any help ordering please do not hesitate to contact our team.
Отзывы о товаре
Дата покупки: 06/07/2019
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GU
Guest
Anglesey
6 years ago
Загруженные мультимедийные материалы
Посмотреть все мультимедийные материалы (1)
Что Guest сказал(-а) о Live Better With Dementia:
Had to wait a few weeks to arrive, but was kept informed of delay, which I found reassuring as don’t like online shopping.
Katherine
Live Better With Dementia
6 years ago
Thank you for your feedback. The clock looks great in that photo! We are so happy you are pleased with our service, even though it was a slight delay. Please be assured this will still be investigated internally so we can ensure this doesn't happen again.
Отзывы о товаре
Загруженные мультимедийные материалы
Посмотреть все мультимедийные материалы (1)
Дата покупки: 10/07/2019
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SB
Stanley Brown
6 years ago
Что Stanley Brown сказал(-а) о Live Better With Dementia:
The product is very good but the time from ordering to receiving the the order was extreemly poor especially when the cost of P&P is taken into account.
Katherine
Live Better With Dementia
6 years ago
Thanks for your feedback! Our delivery service on these products was unfortunately affected due to our recent merger with the Live Better With family. However please be assured we are back to our usual service levels.
Отзывы о товаре
Дата покупки: 11/07/2019
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ZB
Zalhe Blower
6 years ago
Что Zalhe Blower сказал(-а) о Live Better With Dementia:
I ordered the pill box and it arrived promptly within 3 days
Katherine
Live Better With Dementia
6 years ago
Thanks so much for the feedback! Its great to hear when our customers are happy with their order. Please do not hesitate to get in touch if you have any enquires in the future.
Отзывы о товаре
Katherine
Live Better With Dementia
6 years ago
Thanks so much for the feedback! Please be assured this has been passed on internally as we want to ensure we are always supplier useful and life changing products for our customers.
We bought a replacement day clock for my mother, her last one lasted 8 years and was an invaluable tool to enable my mum to keep track of time as her Alzheimer’s progressed. Would highly recommend
Katherine
Live Better With Dementia
6 years ago
Thanks for much for the lovely feedback. We are delighted to hear how invaluable this item has become for your mother. If you ever need any help in the future please do not hesitate to contact us.
Отзывы о товаре
Katherine
Live Better With Dementia
6 years ago
Thanks for much for the lovely feedback. We are delighted to hear how invaluable this item has become for your mother. If you ever need any help in the future please do not hesitate to contact us.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.