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Отзывы о Kia Car Insurance & Accident Aftercare | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 711 отзывов

Vivien

Подтверждено Feefo

3 years ago

Что Vivien сказал(-а) о Kia Car Insurance & Accident Aftercare:

Caring and well looked after!

From the moment I had my accident Kia Aftercare stepped in and looked after me. They took all the hassle of trying to find the right garage to fix the car. The people I spoke to were caring and...

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Susan

Подтверждено Feefo

Ashford Surrey

3 years ago

Что Susan сказал(-а) о Kia Car Insurance & Accident Aftercare:

Excellent experience

Excellent communication throughout and handled everything effectively and efficiently. Took the stress away.

Надежный клиент

Подтверждено Feefo

3 years ago

Qaulty of service very good and happy with the repair

Terence

Подтверждено Feefo

Bristol

3 years ago

Что Terence сказал(-а) о Kia Car Insurance & Accident Aftercare:

Absolute waste of time

Answer the phone when customers call to try and sort out a problem. The information given by Kia as part of the repair process was wrong but despite repeated phone calls by myself the calls were...

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Надежный клиент

Подтверждено Feefo

3 years ago

More communication between Kia insurance and dealership

I had Kia 5 day drive away insurance , I was involved in a minor accident 2 hours after leaving the dealership , the following week was a very confusing experience with the dealership insisting the...

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Customer Care

Kia Car Insurance & Accident Aftercare

3 years ago

Thank you for your comments and bringing your concerns to our attention. We are sorry that you feel disappointed in the service provided but understand your frustration with the lack of communication. Please be assured that once we had been made aware of your incident and identified that there was some confusion around the cover on your vehicle (which resulted in the claim being put on hold), we worked with your dealer and the Driveaway underwriter to ensure that we could provide cover, to allow your claim to proceed. This is what created the delays and we are sorry that you feel you were not kept informed during this period. We are pleased that we could ultimately assist you and that you now have your repaired car back but offer our sincere apologies that your experience did not meet your expectations.

Clyde

Подтверждено Feefo

3 years ago

Что Clyde сказал(-а) о Kia Car Insurance & Accident Aftercare:

Excellent Service

Very happy with the service as it was easy to talk to kia aftercare and they handle everything very smooth with no hassle and difficulties.

Надежный клиент

Подтверждено Feefo

3 years ago

Overall was very happy with the service apart from it taking 5 weeks to fix my car

Надежный клиент

Подтверждено Feefo

3 years ago

Professional and helpful through out. Definitely reccomendd

Very helpful. Easy to deal with. No problems. Definitly recomend

Keith

Подтверждено Feefo

shaw, lancs

3 years ago

Что Keith сказал(-а) о Kia Car Insurance & Accident Aftercare:

Brilliant. Thery saw to everything.

They took everything out of my hands and organised everything from notifying my insurance company, taking my vehicle away for repair, seeing the claim through and supplying a car courtesy car.

John

Подтверждено Feefo

Aldershot

3 years ago

Что John сказал(-а) о Kia Car Insurance & Accident Aftercare:

Superb service

The whole experience from start to finish was conducted brilliantly and each step was made clear to me. Everything went to time.

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