Hi Theresa,
Thank you for your review.
We’re sorry to hear that the gold plating on your ring has started to wear away. Gold plating can naturally wear over time, and exposure to substances such as perfume, creams, hairspray, cleaning products, chlorine and other chemicals can cause the plating to fade or wear more quickly. We recommend removing plated jewellery before bathing, swimming, exercising or applying beauty products, and storing it carefully when not being worn.
However, if you have been caring for your ring as recommended and the plating has still worn away sooner than expected, please don’t hesitate to contact us on 0800 6444 655 so we can look into this further for you.
Kind regards,
Jewellery Maker
Дата покупки: 24/08/2026
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Sally McFall
Подтверждено Feefo
7 days ago
Что Sally McFall сказал(-а) о JewelleryMaker:
After being a loyal customer for over a decade I was treated appallingly.
Klaudia - Help Team
JewelleryMaker
7 days ago
Hi Sally, Thank you for your review.
We’re very sorry to hear that, after being a loyal customer for over a decade, you feel you were treated appallingly. We truly value your long-standing support, and we’re disappointed to hear that your recent experience has left you feeling this way.
We take your feedback seriously and would appreciate the opportunity to look into what happened and see how we can assist. Please don’t hesitate to contact us on 0800 6444 655 so we can investigate this further for you. Kind regards,
Jewellery Maker
I am a telephone buyer and I have always found the operators friendly and helpful. Everything is well packed and delivered safely. Returns are accepted without question and refunded.
Hi Vivienne,
Thank you for your review.
We’re sorry to hear that the magnet isn’t attaching to the handle as expected. We understand how disappointing this must be.
We kindly ask that you contact us on 0800 6444 655 so we can look into this further and resolve this for you.
Kind regards,
JewelleryMaker
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website