Booking arrangements made as advided , it did take 3 days for them to confirm hotels .
The app flr local provider has been supplied and it appears to provide detailed infprmation of pur intended rpute
Steph
Headwater
4 months ago
We’re pleased to hear that your booking was arranged as advised and that you’ve been provided with access to the local provider app, which offers detailed information about your planned route.
We apologise for the delay in confirming the hotels and appreciate your patience during this time. We’re always working to improve our processes to ensure confirmations are completed as quickly as possible.
If there’s anything further you need ahead of your trip, please don’t hesitate to get in touch – we’re here to help.
Stephanie
Customer Coordinator
0
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RG
RICHARD GREENWOOD
Подтверждено Feefo
4 months ago
Что RICHARD GREENWOOD сказал(-а) о Headwater:
Efficient and helpful. Useful advice about aspects of the proposed trip
Sophie
Headwater
4 months ago
Thank you for your lovely feedback. I am so pleased you found the service efficient and the advice helpful in planning your trip.
Sophie
Customer Relations Executive
0
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Надежный клиент
Подтверждено Feefo
4 months ago
Excellent service with respect quotation and sorting our holiday
Sophie
Headwater
4 months ago
Thank you so much for your kind feedback. We’re really pleased to hear you were happy with the service and support throughout the quotation and booking process, and we hope you have a fantastic holiday.
Sophie
Customer Relations Executive
0
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DG
DAVID GOLDSTRAW
Подтверждено Feefo
GBR
4 months ago
Что DAVID GOLDSTRAW сказал(-а) о Headwater:
Great Service on discussing and booking walking holiday
It was very refreshing to receive such great service from Helen. We had two or three conversations about what Walking holiday woulld suit our circumstances. She was very supportive when we changed...
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Sophie
Headwater
4 months ago
Thank you for your lovely feedback. It is great to hear how supportive Helen was in helping you find the right walking holiday and adapting when your plans changed. We are so pleased you have booked for April 2027 and really appreciate your kind words.
Sophie
Customer Relations Executive
0
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Надежный клиент
Подтверждено Feefo
4 months ago
Tuscany cycling
It was a friend who first contacted Headwater to research a holiday. They found one that suited and all couples within the party have dealt with Headwater individually.. they have been very...
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Sophie
Headwater
4 months ago
Thank you for your kind review. I am so pleased to hear you found the booking process efficient and that Stella and Stephanie were helpful.
Sophie
Customer Relations Executive
0
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SB
SUSAN BALDWIN
Подтверждено Feefo
5 months ago
Steph
Headwater
4 months ago
Thank you for your 5*'s it is very much appreciated.
Stephanie
Customer Coordinator
0
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AH
ALAN HOCKEY
Подтверждено Feefo
NZL
5 months ago
Что ALAN HOCKEY сказал(-а) о Headwater:
Great people to deal with
Hannah Plant was awesome to deal with. She dealt with all of our requests with professionalism and ease.
Sophie
Headwater
5 months ago
Thank you for your lovely feedback. We’re so pleased to hear that Hannah took such great care of you and made the process smooth and easy. We’ll be sure to pass on your kind words to her.
Sophie
Customer Relations Executive
0
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MW
MARJORIE WARREN
Подтверждено Feefo
GBR
5 months ago
Что MARJORIE WARREN сказал(-а) о Headwater:
Great service
Friendly, informative and helpful.
Sophie
Headwater
5 months ago
Thank you for your kind review. We’re so pleased to hear you found our team friendly, informative and helpful.
Sophie
Customer Relations Executive
0
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Надежный клиент
Подтверждено Feefo
5 months ago
Sophie
Headwater
5 months ago
Thank you for your wonderful review. We’re delighted you had such a great experience and truly appreciate you taking the time to share your feedback.
Sophie
Customer Relations Executive
0
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TS
THOMAS SANDAY
Подтверждено Feefo
GBR
5 months ago
Что THOMAS SANDAY сказал(-а) о Headwater:
Trip to Austria
Really good, prompt service and nice to speak to one person, who I could then speak to again, with further queries.
Sophie
Headwater
5 months ago
Thank you for your lovely feedback. We’re so pleased you enjoyed the prompt service and having a dedicated contact throughout your booking experience.
Sophie
Customer Relations Executive
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!